Bilingual Customer Service Representative

Bilingual Customer Service Representative (Toronto Hybrid) Join to apply for the Bilingual Customer Service Representative (Toronto Hybrid) role at Moneris Your Moneris Career - The Opportunity We all know that it feels good to help someone. Why not make it a career and get paid for it? As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and detailed technical POS troubleshooting and support, detailed financial support for customers' daily processing needs. You meet overall customer service targets set by the department, offering additional advice up to and including cross‑sell products and services. Paid training will start on January 26th, 2026. You must be available to attend the full 10 weeks training. Location: You will be based in our Toronto office, balancing in‑office collaboration with remote flexibility. Reporting Relationship: You will report to the Team Lead, Customer Service. Your Moneris Career - What you'll do Provide contact centre support to merchant clients, with support channels ranging from Voice, Chat, Email, Social, Integrated 3rd party and new channels and technology. Promote our products and services to our merchants, identifying cross‑sell / up‑sell opportunities and sending leads through appropriate channels. Collect and document information from merchants, using problem‑solving techniques to provide consistent first response to inbound telephone service requests and technical inquiries. Achieve individual targets contributing to goals including productivity targets, quality assurance targets, compliance targets, absenteeism targets, sign‑on targets (including voice of the customer surveys). Your Moneris Career - What you bring 1+ year of customer service experience, preferably in a contact centre environment. Fluent in French and English (reading, writing and verbal) – required. Experience with computer functionality, software and hardware (routers, modems, etc.). Available to work on different shifts including evenings, weekends and holidays. Your Moneris Career - What you get Comprehensive Total Rewards Program, including performance-based bonuses, flexible benefits from day one, and choice of a health spending account (HSA) or personal spending account (PSA). Retirement planning support with profit‑sharing programs including company match and a defined contribution pension plan. Growth & development opportunities, including unlimited access to Coursera, mentorship programs and an internal gig marketplace. Holistic wellness support with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives. Recognition and rewards with company-wide recognition programs, exclusive banking perks from RBC & BMO, and employee discounts. Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers . #OPS-IND Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities. We acknowledge that people from equity‑deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role. #J-18808-Ljbffr