Business Process Consultant

Join to apply for the Business Process Consultant role at Zurich Canada . The Opportunity Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada. If you have experience in business process management and are looking for a new challenge, we would love to hear from you. Zurich Canada is currently looking for a Business Process Consultant to lead business process change management initiatives and provide business process management expertise in support of the organization’s process management priorities. Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals. This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This is a hybrid work opportunity. What you will do Develop end-to-end process and value stream mapping to capture current state and future state process design. Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials. Support the development and delivery of training material as they relate to changed business processes. Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion. Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience. Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts. Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives. Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication. Job Qualifications - What You Bring To The Table Required: Bachelor’s Degree in Business Administration, Management, or related fields. 5+ years proven experience in business process management and optimization. Insurance Domain Knowledge: Property and Casualty insurance industry experience. Strong interpersonal and influence skills to enable change management. Ability to prepare and present findings and recommendations in a methodical manner. Skilled in time management and driving tasks to completion. Strong verbal and written communication skills. Demonstrates leadership skills. Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes. Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations. Change Management: Ability to effectively manage change within the organization when implementing new processes. Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions. Preferred: Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset. Our Culture At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome. We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact. We care about our employees’ well‑being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package. We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that. We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion. We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities. We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources. We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto’s Top Employers and to have received Insurance Business Canada’s 5-Star Diversity, Equity and Inclusion Award. Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us. About Us Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid‑sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in‑depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals’ first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at We are committed to providing a diverse, inclusive and barrier‑free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process. Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. © 2025 Zurich Insurance Company Ltd. 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: General Business Industries: Insurance and Financial Services #J-18808-Ljbffr