Loan Officer

6 days ago

Toronto, Ontario, Canada Northern Birch Credit Union Full time

We are looking for an experienced Loan Officer who has a desire and the ability to provide an exceptional and consistently positive experience for members, applicants, and brokers . This role provides an excellent opportunity to build on and expand your underwriting experience and work directly with the members you are helping in a collaborative banking environment. This in-person, full-time (37.5 hours/week) role will work at our central location, currently located within Tartu College branch at (310 Bloor Street West, Toronto).

This role is for you if:

You are driven to understand member unique needs and find personalized solutions, developing strong and abiding member relationships and member confidence. You are committed to member financial education to ensure members make sound borrowing decisions and manage credit appropriately to maximize credit worthiness. 

Key Work Activities:

Reporting to the Manager, Retail Lending, you will underwrite and support the department with a variety of retail lending products and services. In this role, you will:

  • Qualify all loan and mortgage opportunities by conducting member interviews, analyzing relevant financial information, verifying loan application information, and investigating other considerations affecting loan viability.
  • Recommend mortgages, consumer loans and other loans such as lines of credit and overdrafts for approval/decline to the Manager, Retail Lending.
  • Review Personal and Home Equity Lines of Credit.
  • Provide individualized financial advice (e.g., on debt consolidations) and information to members on loan services and deposit products offered through the credit union.
  • Conduct credit investigations (credit bureau), security inspections and searches as required; prepare releases of security on paid out loans; interpret loan reports and identify further action required to address problem areas.
  • Identify member needs and promote / cross-sell lending and deposit products and services.
  • Prepare and process all appropriate documents associated with loans and mortgage approvals including, insurance and cheque disbursements as needed; liaise with all relevant agents.
  • Respond to personal lending requests.
  • Maintain strict adherence to credit union operating procedures, lending policies and procedures within assigned authorities and responsibilities.

You Have:

  • Three or more (3+) years of experience in loan and mortgage underwriting in a credit union or chartered bank.
  • A desire to provide an exceptional experience for members.
  • Accuracy in performing loan-related calculations.
  • Problem solving aptitude
  • The ability to evaluate and analyze documentation to ensure appropriate due diligence and risk assessments are conducted.
  • Strong knowledge of retail lending products and documentation requirements.
  • Intermediate Excel and Word skills, proficiency with computers and are comfortable working in banking systems.
  • Comprehensive analysis of borrower requirements and qualifications.
  • Knowledge of how to read any credit bureau in detail to look for potential red flags.
  • Ability to communicate and respond to member requests appropriately. Knowing how to say no.
  • The ability to stay calm, professional, and firm in difficult conversations.
  • Time management, planning and prioritization abilities.
  • Good judgement and decision-making skills regarding people and situations.
  • Stress tolerance and change adaptability.

Strong Assets:

  • Credit union experience
  • Latvian or Estonian proficiency
  • DNA banking system experience and/or Technicost Loan Origination System experience
  • Completion of retail lending courses / certificate

This position offers the opportunity to grow and take on additional responsibilities based on your ability and career goals. We offer competitive compensation and benefits, on the job training, and a non-competitive, friendly work environment.

The successful candidate must complete a full background check, be bondable and be permitted to work in Canada.

How to Apply? Submit your résumé and cover letter to .

NBCU is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.

We thank all candidates; however, only those selected for an interview will be contacted.

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