Experienced - Bilingual Travel Consultant

Experienced - Bilingual Travel Consultant Join to apply for the Experienced - Bilingual Travel Consultant role at American Express Global Business Travel Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT. What You’ll Do Advise and arrange travel for corporate business customers Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations Use Global Distribution Systems (GDS) Sabre Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements Use positive telephone service techniques and act on special customer requests Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels What We’re Looking For Bilingual English - French Professional communication (written and verbal) Passion for excellence in client service, including proactive anticipation of needs Native GDS expertise - Sabre Attention to detail Act with integrity, and look after personal traveler information Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) Resolving customer issues quickly and independently Teamwork and openness to feedback Account Operating Hours Monday - Friday 8am - 8pm EST Location Canada Salary Range $40,600.00 - $75,400.00 (Canada) Benefits Flexible benefits tailored to each country and start the day you do. Health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Development opportunities: access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. Inclusion initiatives: connect with colleagues through our global Inclusion Groups and participate in discussions, challenges, and action planning. Equal Employment Opportunity All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Additional Disclosures Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. Application Note What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box”; please apply anyway. #J-18808-Ljbffr