Specialist, Business Processes and Systems

3 weeks ago

Boucherville, Quebec, Canada RONA Full time

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.You've got the talent? We've got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.So, if you're looking to do what you love, we could be a perfect match.Become a key player in our operations Work in a dynamic environment where you'll handle and transport goods with precision. Your mastery of the electric pallet truck and your attention to detail will ensure smooth management of shipments, having a direct impact on the efficiency of our operations.Reporting to the Manager, Business Processes & Systems -- Distribution, the Specialist, Business Processes & Systems - Distribution, will be responsible for providing operational support for a range of systems and applications used within the RONA distribution network. The incumbent will ensure the continuous training of business users, as well as the coordination and definition of maintenance, evolution and transformation needs of the systems and technologies deployed.This role requires an ability to integrate knowledge across different new and existing systems. The chosen person will have to demonstrate skills in communication, popularization, and synthesis to be able to translate user needs into technical language when required. The position is primarily based at the Boucherville head office, but the individual will occasionally travel to Milton and to Calgary.Your roleProvide operational support for a set of systems and applications used within RONA's distribution networkRepresent the distribution function for systems maintenance, evolution, and transformation projects to ensure optimal performance and quality of operation of the systemsAnalyze requests for changes, modifications and/or additions to systems and applicationsPropose solutions to support business processes and actively participate in testing to ensure the quality of technology solutions from a business and user point of viewEnsure the integration and follow up on approved changes, modifications, and additions in line with business prioritiesPerform a preliminary analysis on problems and/or anomalies reported by the users of the systems, propose solutions, make the corrections, if necessary, or solicit the contribution of the appropriate support groupsFollow up on resolutions for issues, problems and/or anomalies related to business prioritiesActively participate in the development of internal training and lead training activities for users, as neededParticipate in new implementations, installations, upgrades, and migrations of existing customer systemsAct as a subject matter expert and head office resource person for the company's support functionsProvide coaching and support to colleagues to actively participate in their professional developmentThe qualifications we are looking forBachelor's degree in computer science, business administration (operations, logistics, supply chain), engineering, or a related field (required)At least 2 years of experience in a similar role in the distribution sectorAt least 5 years of experience in a role with progressive responsibilities in the distribution, logistics, or transport sectorsExperience in the retail industry, within a large national distributor or transport / logistics service provider (an asset)Stakeholder management skillsDemonstrated ability to connect with stakeholders and build collaborative processes, as well as mobilize, coach, and empower peers and other functional leaders by exerting influenceCritical thinking, problem solving, and decision-making skillsProactive approach, willingness to question existing processes and propose new solutionsSense of organization and thoroughnessProven track record of performing tasks efficiently, on time and under pressure, as well as effectively managing priorities in a rapidly changing environmentDemonstrated ability to use (and/or learn to use) technical solutions, such as warehouse management, yard management, and appointment scheduling systems, as well as business analysis toolsDemonstrated ability to work with teams from all levels of the organization and various functions in a complex environmentDemonstrated ability to communicate clearly and concisely at all levels of the organization and with all business units to persuade and lead others in difficult situationsKnowledge of the operating principles of a warehouse management systemExperience with Blue Yonder and Exceed WMS (an asset), or any other top tier WMS (required)All our corporate office associates must be fluent in French (spoken and written)Ability to travel within Canada approximately 15% of the time (required)By joining the RONA family, you'll enjoy many benefits, such as:
A childcare centre that can accommodate up to 78 children
A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
Electric car charging stations
A fitness centre, sports activities, and showers
Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
Career growth opportunities within the company
An inclusive and safe working environment
Promotion of work-life balance
An employer that's involved in the community
And much more
If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

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