Training and Documentation Specialist

Are you passionate about creating impactful learning experiences and clear documentation that drives performance? Join our dynamic AdminAdvantage team, where innovation, collaboration, and continuous improvement are at the heart of everything we do. As a Training & Documentation Specialist, you’ll design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. You’ll play a key role in enabling our Group Benefits business to deliver meaningful experiences to clients and help make Canadians healthier and organizations stronger. Position Responsibilities Design and deliver training for new hires, cross-training, and business initiatives. Conduct needs assessments and develop training plans, lesson outlines, and materials. Create engaging content: job aids, workflows, presentations, and e-learning modules. Facilitate learning through classroom, virtual, and on-the-job coaching. Evaluate training effectiveness using assessments and feedback tools. Maintain and update procedural documentation in response to business changes. Collaborate with project teams to ensure training and documentation readiness. Support leaders and specialists with complex cases and technical inquiries. Drive continuous improvement in training content and delivery. Required Qualifications 3+ years of experience in training design, delivery, and evaluation. Strong understanding of adult learning principles and training cycles. Excellent communication, facilitation, and relationship‑building skills. High proficiency in MS Office and virtual collaboration tools. Adaptability, initiative, and a customer‑first mindset. Ability to manage multiple priorities and thrive in a fast‑paced environment. A proactive approach to problem‑solving and process improvement. Preferred Qualifications Certification in training, adult education, or “Train the Trainer” programs. Experience in the financial services industry, especially Group Benefits We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Referenced Salary Location Toronto, Ontario Working Arrangement 混合式 Salary range is expected to be between $62,850.00 CAD - $104,750.00 CAD If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. #J-18808-Ljbffr