Professional Services Manager
1 week ago
Job Summary The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment with organizational goals. Key Responsibilities Lead, coach, and manage the professional services team to meet business targets and financial objectives. Create and execute strategies that enhance service quality and strengthen the client experience. Partner with the sales team to review, refine, and finalize Statements of Work. Oversee ongoing project execution, resource planning, and risk mitigation. Track key performance metrics and introduce initiatives to improve operational outcomes. Maintain strong client relationships, proactively resolving issues and ensuring long‑term satisfaction. Deliver regular reports on operational performance, team productivity, and service delivery KPIs. Recruit, onboard, and develop team members to foster a high‑performing, growth‑oriented team. Qualifications Bachelor’s degree in Business Administration, Management, or a related discipline. At least 10 years of experience in professional services or a comparable field, including a minimum of 5 years in a leadership capacity. Proven experience managing and deploying Legal Enterprise solutions. Excellent communication and interpersonal skills. Strong organizational and strategic planning capabilities. Demonstrated success in managing client relationships and resolving complex issues. Preferred skills Project management Background in legal‑tech vendors, professional services consulting, or law‑firm IT. Knowledge of APIs, SQL, data migration principles, or technical architecture fundamentals. Experience working with tools like iManage, NetDocuments, Elite 3E, Aderant, Clio. Experience scaling a services organization in a high‑growth environment. Client relationship management Strategic planning and execution Leadership and team development Strong communication skills Organizational and prioritization skills Financial awareness and budget oversightCommitment to operational excellence Personal attributes Clear Communicator: Able to share information effectively and professionally Collaborative: Works well within a team environment. Problem Solver: Quickly identifies challenges and develops effective solutions. Adaptable: Comfortable navigating evolving situations and changing priorities. Detail‑Oriented: Produces accurate, high‑quality work. Efficient: Manages time well and consistently meets deadlines. Creative Thinker: Brings new ideas and alternative approaches to problem‑solving. Strong Work Ethic: Shows dedication, accountability, and reliability. Personable: Builds positive relationships with colleagues and clients. #J-18808-Ljbffr
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Professional Services Manager
2 weeks ago
San Juan de Terranova, Canada Novum Global Full timeJob Summary The Professional Services Manager, North America is responsible for overseeing service delivery, ensuring exceptional client satisfaction, and driving operational excellence across the region. This role combines strategic leadership, team oversight, and cross-departmental collaboration to ensure services are delivered effectively and in alignment...
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North America Professional Services Leader
2 weeks ago
San Juan de Terranova, Canada Novum Global Full timeA leading professional services firm is seeking a Professional Services Manager for North America to oversee service delivery and ensure client satisfaction. This role involves strategic leadership and team management, focused on operational excellence. Candidates should have a bachelor's degree and at least 10 years of relevant experience, including 5 years...
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North America Professional Services Leader
1 week ago
San Juan de Terranova, Canada Novum Global Full timeA leading professional services firm is seeking a Professional Services Manager for North America to oversee service delivery and ensure client satisfaction. This role involves strategic leadership and team management, focused on operational excellence. Candidates should have a bachelor's degree and at least 10 years of relevant experience, including 5 years...
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Engineering Manager, Managed Services
1 day ago
San Juan de Terranova, Canada Canonical Full timeEngineering Manager, Managed Services Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is founder‑led, profitable, and...
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Engineering Manager, Managed Services
21 hours ago
San Juan de Terranova, Canada Canonical Full timeEngineering Manager, Managed Services Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is founder‑led, profitable, and...
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Wealth Management Client Services Associate
5 days ago
San Juan de Terranova, Canada RBC Full timeA leading financial services firm is seeking a dedicated professional to manage client accounts and ensure compliance with regulatory standards. The ideal candidate will demonstrate exceptional problem-solving skills, strong time management, and the ability to provide world-class service. This full-time position in St. John's offers comprehensive rewards...
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Wealth Management Client Services Associate
3 days ago
San Juan de Terranova, Canada RBC Dominion Securities Full timeA leading investment and wealth management firm in San Juan de Terranova seeks an experienced professional to manage client accounts. You will ensure a high level of client service through effective communication and problem resolution. The ideal candidate possesses the Canadian Investment Regulatory Exam and strong skills in Microsoft Office. This full-time...
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Assistant Store Manager
4 weeks ago
San Juan de Terranova, Canada J.D. Irving Full timeAssistant Store Manager - Sales and Service Business Unit Kent Building Supplies St. John's, NL, Canada Job Description The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving store performance. This position oversees several departments, including Lumber &...
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Assistant Store Manager
2 weeks ago
San Juan de Terranova, Canada J.D. Irving Full timeAssistant Store Manager - Sales and Service Business Unit Kent Building Supplies St. John's, NL, Canada Job Description The Assistant Store Manager – Sales & Service is a key leadership role at KENT, focused on delivering an exceptional customer experience and driving store performance. This position oversees several departments, including Lumber &...
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Assistant Store Manager
4 weeks ago
San Juan de Terranova, Canada Kent Building Supplies Full timeAssistant Store Manager - Sales and Service Join to apply for the Assistant Store Manager - Sales and Service role at Kent Building Supplies Assistant Store Manager - Sales and Service 2 months ago Be among the first 25 applicants Join to apply for the Assistant Store Manager - Sales and Service role at Kent Building Supplies Get AI-powered advice on this...
