Software Engineering Manager

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution—where it is easier to sign up and use while being transparent and affordable—we can empower them to grow and prosper. From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat‑out saves business owners money, all while treating them like human beings. Software Engineering Manager We’re looking for a Manager, Software Engineering to lead our core platform teams. You will manage a team of 5‑8 talented software engineers and partner closely with a dedicated product manager to build, scale, and refine critical components of our backend systems. This role balances technical leadership, delivery execution, and people management. This is a hybrid position based in our Calgary office. Technical Leadership & Execution Drive technical direction and decision‑making with support from senior engineers. Oversee design reviews, implementation plans, and ensure technical alignment across projects and other engineering teams. Champion best practices in CI/CD, observability, automated testing, and system architecture. Ensure that all code is robust, testable, and scalable. Manage the operational health of your systems, including SLAs, incident response, and on‑call improvements. Roadmap Ownership Translate business and product goals into clear technical plans and execution milestones. Balance feature delivery with platform investments and technical debt management. Collaborate with Product, Design, DevOps, and security teams to drive alignment and ensure delivery success. Quality, Performance & Security Promote a culture of engineering excellence and secure development. Continuously improve system performance and address technical vulnerabilities proactively. A Successful Candidate Is: At least 3 years of experience managing software engineers, with a proven ability to coach, develop, and retain top talent. Previously spent at least 5 years as a hands‑on software developer, giving you the technical depth needed to support and guide your team. Committed to building inclusive, high‑performing teams and fostering psychological safety. Sets clear goals and expectations, conducts regular 1:1s, and provides thoughtful feedback and career guidance. Proactive in identifying and addressing performance issues constructively. Proactive in identifying and growing future leaders in the organization. Culture Champion Models resilience, transparency, and accountability in a startup environment. Curates curiosity and a growth mindset by encouraging experimentation and learning from failures. Promotes ownership and empowers your team to deeply engage in solving problems, not just executing tasks. Cross‑Functional Partner Collaborates closely with Product, Design, and DevOps. Ensures engineers understand the “why” behind their work and feel connected to the customer impact. Represents your team effectively to leadership and contributes to broader engineering initiatives. Not checking every box? Please apply anyway We know that candidates have different experiences that may make them a great fit for this position and for Helcim. We believe that diversity and having an inclusive culture is not only the right thing, but key to our long‑term success. Diversity brings more experience, viewpoints, knowledge and insight about our future. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know. Key Competencies 3+ years of experience as a people manager in a software engineering environment. 5+ years of prior experience as a software developer, preferably in backend development. Strong understanding of system design, software architecture, and modern development practices. Bonus points for candidates that have been a key part of delivering complex service‑oriented multi‑tenant systems at scale. Proven ability to manage project execution (for multiple simultaneous projects) and drive results in a collaborative environment. Excellent communication and people skills. Helcim Culture Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better. Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long‑term and makes us resilient, so that we not only survive but thrive. Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life. Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future. Working at Helcim Joining Helcim means joining a fast‑growing company where teamwork creates amazing opportunities for faster career growth, more learning and greater impact—all while surrounding yourself with incredible people working on interesting problems. Benefits Health and dental benefits: Access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g., massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more—all effective Day 1. Dedicated Health Spending Account (HSA): Additional budget for health‑related expenses. Maternity and Parental Leave: Salary top‑up for birthing parents and a bonding break for non‑birthing parents. Stock options: Every team member receives equity. Vacation time: Paid vacation and a company break in December. Flexible work location: Hybrid schedule with flexibility to work from home on Tuesdays and Thursdays, and core hours that accommodate life. Training: Helcim will cover 50% of applicable training costs up to $500 per year. Logistics Job type: Full‑time Hiring manager: Gopinath Ramanan Location: Hybrid—In‑office Mondays, Wednesdays, and Fridays in Calgary Candidate must be located in the Greater Calgary Metropolitan area. #J-18808-Ljbffr