Director of Web Operations and Delivery

Join to apply for the Director of Web Operations and Delivery role at LinkGraph This role is fully remote but must work across EST, CST or PST. Hi We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on an amazing Director of Web Operations and Delivery to help us propel our growth. If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you We are seeking a Director of Web Operations & Delivery to lead the execution, quality, and delivery of all web development projects across our brands including Search Atlas and LinkGraph, as well as for our clients. This role is not for a developer but for someone experienced in running delivery teams, managing timelines, and ensuring quality communication with clients and stakeholders. You will be accountable for the success of each project, ensuring there are no bugs, errors, or sloppy execution. What Success Looks Like (First 90 Days) All projects ship with formal QA sign-off. Clear ownership assigned to every web project. Improvement in on-time delivery and reduced need for revisions. Developers understand project completion definitions. Restored client trust in timelines and communication. Key Responsibilities Delivery Ownership & Accountability: Own final approval for all web launches (internal and client-facing). Ensure quality standards are met prior to shipping. Implement “two sets of eyes” QA process to prevent recurring issues. Project & Program Management: Oversee multiple web projects, maintaining timelines and capacity plans. Identify and resolve blockers early to prevent deadline slips. Balance internal roadmaps with client commitments. Team Management & Performance: Set clear expectations and maintain accountability for developers. Identify and address performance issues. Collaborate with leadership on team structure and hiring. Client & Stakeholder Communication: Serve as the primary contact for web project delivery. Translate client needs into actionable tasks and set realistic timelines. Proactively address risks, delays, or tradeoffs. Process, QA, & Systems: Establish standardized workflows for web delivery. Implement QA checklists and improve documentation. Ensure visibility and accountability through tools like ClickUp. Required Experience 5+ years managing web delivery, digital projects, or agency operations. Proven experience overseeing internal and client-facing projects. Strong QA mindset and detail orientation. Comfort in enforcing high standards. Preferred Background Experience in agency, SaaS, or high-volume digital delivery environments. Familiarity with tools like ClickUp, Jira, or Asana. Experience managing distributed or remote teams. Highly organized and detail-oriented. Direct and clear communicator. Calm under pressure and embraces accountability. Process-driven, yet practical. Key Traits We’re Looking For Highly organized and detail-oriented. Direct and clear communicator. Calm under pressure and embraces accountability. Process-driven, yet practical. Salary & Benefits $28-35 an hour 15 days paid time off + Christmas Day + New Year's Day paid off Other benefits to be discussed. Our Recruitment Process Step 1: Initial screening call with our recruitment team Step 2: Assessment to showcase your skills Step 3: Final interview with our Hiring Manager Step 4: Offer extended Life at LinkGraph We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture – no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work. Core Values Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge. Excellence Driven: We aim for the highest standards, always raising the bar. Self-Starter Mentality: We take initiative and problem-solve independently. Innovative: We embrace change, experiment, and think outside the box. Student Mentality: We learn from our mistakes and constantly evolve. Why Join Us? We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture: Nevada’s Top Workplaces – #1 Small Business (Under 150 Employees), Best New Ideas Best Start-Up Agency (U.S. Search Awards) Top B2B Companies (Clutch) Inc’s On The Rise and Best Places to Work (Inc. Magazine) Great Place to Work Certified (Great Place to Work) Seniority level Director Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet Referred by colleagues increases your chances of interviewing at LinkGraph. Get notified about new Director of Web Operations jobs in Ontario, Canada. #J-18808-Ljbffr