Wireless Sales Supervisor

Wireless Sales Supervisor Staples Canada – Join us as a Wireless Sales Supervisor. We’re looking for energised, customer‑centric leaders ready to drive sales growth and elevate the wireless experience. Who we are As the Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities we serve. We’re dedicated to helping people work smarter, learn more and grow every day, and we value curiosity, approachability and passion for solutions. Job Description As the Wireless Sales Supervisor, you champion the customer experience in the wireless department. You help our consumers and business customers achieve their working & learning goals by sharing knowledge, enthusiasm and the latest wireless tech. Primarily a sales role, you will partner with management to achieve short‑ and long‑term financial and non‑financial goals. Some Perks And Benefits Associate discount Health and Dental benefits RRSP / DPSP Performance bonuses Learning & Development programs And more… We are building an inclusive and diverse team Staples Canada welcomes and values perspectives and contributions from all backgrounds, including race, gender, sexual orientation, gender identity, age, education, national origin, religion and physical ability. We are committed to an inclusive and diverse work environment. Some of what you will do As the Wireless Sales Supervisor, you will lead the wireless team to deliver outstanding customer service while strengthening sales performance. You will collaborate with management to set and meet goals, foster a selling culture, and engage with other departments to drive overall store results. Specifically, You Will Partner with management to identify and achieve short and long‑term goals for the wireless department. Ensure the team understands the link between store financial success and the wireless department. Lead and model selling by cultivating a selling culture with associates to reach current goals and targets. Lead and model unlocking the whole‑store play by engaging with customers and associates in other departments when not engaged with a customer at the wireless kiosk. Effectively resolve customer concerns and escalates to management when appropriate. Perform follow‑up calls to solicit feedback on sales and promote additional products and services where applicable. Take opportunities to identify and grow new business opportunities, generate referrals and participate in outreach activities. Collaborate with market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads and referrals. Provide management with relevant sales information. Participate in the recruitment, hiring and onboarding processes within the department. Be accountable for training and coaching associates in all aspects of sales and customer engagement. Understand and adhere to all asset protection and privacy policies and coach others to do so as well. Qualifications Completion of post‑secondary education is preferred. 2+ years of wireless sales experience. 1+ year in a supervisory role with direct accountability for achieving sales targets is preferred. Ability to resolve clients’ concerns in a diplomatic manner. Ability to plan, organize and prioritize efficiently to handle daily responsibilities and serve customers. Capacity to work independently and seek assistance as required. About Us Staples Canada is an equal‑opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries Retail #J-18808-Ljbffr