Senior Manager, Client Implementation

Senior Manager, Client Implementation (Trade) – Ottawa, Canada Job Description The RBC Senior Manager, Client Implementation (Trade) role is your opportunity to become a critical member of the Implementation and Integration team, driving exceptional client experiences for highly sophisticated businesses. Your primary focus will be leading commercial and corporate clients through the end-to-end implementation and integration process, ensuring seamless delivery of tailored solutions for complex trade products. This includes tailored planning, disciplined project oversight, and proactive communications with business clients. This opportunity is ideal for individuals who thrive in a team environment with a collaborative focus on delivering an exceptional client experience. Previous work experience in the financial services industry focused on trade finance and a high level of comfort interacting with clients are important for success in this role. Responsibilities Develop a deep understanding of a complex trade product suite and how each product can enable large and complex businesses to meet their specific needs. Analyze client product requirements to understand their unique needs and develop and execute a tailored implementation plan. Lead multiple implementation cases simultaneously, ensuring client onboarding and implementation plans progress in accordance with established expectations. Effectively engage partners for critical activities in support of the implementation process. Collaborate with a broader Implementation and Integration Team in Commercial Banking to identify, plan, and deliver an exceptional implementation plan for clients and prospects based on strong knowledge of client operational requirements. Facilitate a seamless transition to servicing partners upon completing implementation, ensuring clients have clarity and confidence in their products, services, and available support. French language preference. Qualifications Must-have Minimum 3-5 years of demonstrated excellence in a financial service role involving client interactions with a focus on trade finance and/or leading projects. Strong critical thinking, communication, and collaboration skills. Demonstrated proficiency in business acumen and ability to provide meaningful advice. Proven track record of delivering an exceptional client experience. Experience with emerging communications and technology (e.g., web-based meetings, social media, digital banking, and mobile applications). Nice-to-have Post‑secondary education at college or university level in business administration or financial management (e.g., BBA, B. of Commerce) or equivalent work experience. Benefits A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation. Leadership support through coaching and development opportunities. A dynamic, collaborative, progressive, and high-performing team environment. A world-class training program in financial services. Application Information Applications will be accepted until 11:59 PM on the day prior to the application deadline date above. RBC is presently inviting candidates to apply for this existing vacancy. Qualified applicants may be contacted to review their resume in more detail. Inclusion & Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Additional Job Details Address: 16 YORK ST, Toronto, Canada City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: Application Deadline: #J-18808-Ljbffr