Hybrid Bilingual Customer Experience Role
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This 12-month contract role focuses on managing customer inquiries while utilizing strong communication and analytical abilities. Ideal candidates will excel in both independent and collaborative settings, working to enhance overall customer satisfaction through effective management. You will leverage resources to provide solutions with minimal touchpoints.
Key Responsibilities:
• Interact with customers and service providers effectively
• Own inquiries and ensure efficient resolutions
• Keep customers informed via stakeholder communication
• Train to develop skills and support sales processes
• Manage multiple tasks with attention to detail
Requirements:
• High school diploma or equivalent
• Preferred 3–5 years of customer service experience
• Call centre operations experience preferred
• SAP ERP & COM knowledge is a plus
• Strong capacity to address customer concerns swiftly
Utilize your bilingual skills to improve customer experiences at The Home Depot in this comprehensive role.
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