Enterprise Customer Success Manager
3 days ago
Enterprise Customer Success Manager - Global Accounts Location: Remote (Canada) Odore is seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts. This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client’s advocacy program —owning the full customer lifecycle and driving measurable commercial and creative impact, from strategy design through to flawless execution. The Role: Full-Stack Ownership, Enterprise Impact As the single point of accountability for our senior stakeholders (VPs of Marketing, Brand Directors, Digital Leads), you will ensure Odore is an indispensable partner. Your success will be measured by retention, account growth, and verifiable ROI (EMV, conversion, retention). Focus Areas Design and own program roadmaps that translate complex client objectives into multi-brand, multi-region advocacy programs (Ambassador, Affiliate, Sampling). Align strategies with senior stakeholders, positioning Odore as a long-term growth partner. Execution & Agility Oversee end-to-end campaign delivery: creator recruitment and vetting, localization, product seeding and fulfillment logistics, and platform integrations. Act as a hands-on operator—jumping into briefs, solving fulfillment challenges, and adapting campaigns in real-time. Client & Stakeholder Management Lead Quarterly Business Reviews (QBRs) and weekly performance readouts with senior client teams. Protect and expand relationships by proactively identifying new opportunities across brands, markets, and product categories. Data, Reporting & Improvement Own the client narrative with performance analysis and real-time dashboards. Deliver actionable, data-backed insights to optimize campaigns and prove ROI/EMV impact. Partner with Odore Legal and Ops to ensure all programs meet the highest compliance standards (FTC/ASA etc). Manage disclosures, creator content reviews, and T&C adherence across regions. Required Experience & Style Experience 5+ years in Customer Success, Account Management, or Consulting within SaaS or Marketing Technology. Proven track record managing multinational enterprise accounts with high retention and expansion. Hands-on experience in influencer marketing, affiliate platforms, or product seeding. Strong grasp of digital marketing metrics (EMV, CPA, conversion, UGC performance). What Makes You an Odore CSM Hands-On: You don’t just “manage”—you dive into the data, write briefs, and troubleshoot logistics. Agile: You pivot strategy quickly based on performance or client changes, translating directives into action. Commercial: You think like a founder—every decision is rooted in driving efficiency and maximizing ROI for the client. Salary: Salary range of CAD $90,000–$100,000 (plus commission), depending on experience. Equal Opportunity & Inclusion Odore is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive, supportive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. #J-18808-Ljbffr
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Enterprise Customer Success Manager
3 weeks ago
Toronto, Canada TorontoJobs.ca Recruitment Division Full timeLocation: Toronto, Hybrid (4 days in office, Friday remote until 1 p.m.—half day) A fast-growing global SaaS company in the Enterprise Service Management and AI-driven technology industry is seeking a Customer Success Manager to join its dynamic team. Recognized by leading industry analysts and trusted by thousands of organizations worldwide, this company...
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Enterprise Customer Success Manager
3 weeks ago
Toronto, Canada TorontoJobs.ca Recruitment Division Full timeLocation: Toronto, Hybrid (4 days in office, Friday remote until 1 p.m.—half day) A fast-growing global SaaS company in the Enterprise Service Management and AI-driven technology industry is seeking a Customer Success Manager to join its dynamic team. Recognized by leading industry analysts and trusted by thousands of organizations worldwide, this company...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada Fable Full timeAbout Fable Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada Fable Full timeAbout Fable Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada Fable Full timeAbout Fable Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada Fable Full timeAbout Fable Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received...
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Enterprise Customer Success Manager
2 weeks ago
Toronto, Canada Fable Full timeAbout Fable Global enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received...
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Enterprise Customer Success Manager
3 days ago
Toronto, Canada Fable Full timeGlobal enterprise work with Fable to make products more accessible for over one billion people who live with disabilities. Our customers include global leaders like Walmart, Slack, and Shopify. Fable was listed by LinkedIn as a Top Startup in Canada two years in a row, awarded Fast Company’s Most Innovative Companies in Design, and received accolades from...
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Enterprise Customer Success Manager
1 week ago
Toronto, Canada Odore Full timeEnterprise Customer Success Manager - Global Accounts Location: Remote (Canada) Odore is seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts. This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client’s...
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Enterprise Customer Success Manager
1 week ago
Toronto, Canada Odore Full timeEnterprise Customer Success Manager - Global Accounts Location: Remote (Canada) Odore is seeking a highly hands-on, strategic, and agile Customer Success Manager (CSM) to lead our most valuable global enterprise accounts. This role goes beyond traditional relationship management. As the client-facing lead, you will act as the founder of each client’s...
