Assistant Manager, Experience

Assistant Manager, Experience (Oak Ridge) Location: Oak Ridge, Vancouver, British Columbia, CanadaUnit W 41st Ave Vancouver, British Columbia V5Z 2M9 Canada Goose isn’t like anything else. We’ve built an iconic brand with an inspirational and authentic story, driven by a purpose to embolden explorers and preserve the planet they roam. At the heart of it is our promise to empower true exploration of all kinds. Position Overview Canada Goose is coming to Oak Ridge Mall in Vancouver, and we’re looking to build our team As a key member of the store leadership team, the Assistant Manager, Experience is responsible for creating highly engaging guest journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrate expertise in every recommendation, and convey warmth in each interaction, bringing the guest journey to life. You are a passionate and effective leader, able to coach your team to achieve results and create a culture of talent development and education. What You’ll Do Deliver and model a superior customer service journey that reflects Canadian Warmth and tracks, measures, and reports on relative KPIs. Create and foster lasting client relationships through consistent engagement and use of Canada Goose tools. Lead a culture of clienteling, ensuring Brand Ambassadors foster consistent, elevated engagement with top guests. Represent Canada Goose in the market, developing the client base through community involvement, partnerships with local high‑profile businesses, and social/seasonal events. Resolve guest issues through a customer‑centric lens by investigating opportunities, developing solutions, and coaching the team on resolution. Create a culture of talent development and ongoing education for the entire store team. Foster an inclusive and diverse working environment. Lead, execute, and follow up on all educational initiatives and strategies. Actively coach and develop direct reports to improve performance and foster growth. Continuously coach selling behaviours that drive team member performance and enhance the guest journey. Inspire and maintain an outstanding employee experience that drives employee engagement. Maintain an open‑door environment that encourages feedback and discourse. Consistently recruit to build an external network of talent. Teach, coach, and ensure consistent use of strategic tools (communications platform, queue management, learning management, virtual appointment platform, etc.). Partner with key cross‑functional teams to ensure the physical store space is maintained at the highest level. Achieve or exceed sales targets including both top‑and‑bottom‑line results. Continuously analyze key performance indicators and leverage insights to create and execute action plans that drive performance. Partner with the Store Manager to ensure the store has adequate resources to achieve and exceed performance goals (e.g., inventory, labour). Let’s Talk About You 3‑5 years of leadership experience in a related industry. Previous experience working with luxury lifestyle brands in flagship or high‑volume traffic locations. Experience with guest relationship management tools. Payroll, scheduling and expense management experience. Solid understanding of retail math and using analytics in a business environment. Guest‑experience enthusiasm: driving performance through internal KPIs. Analytical driver with keen attention to detail. Ability to stand for long periods of time and flexibility to work retail hours (standard, peak and holiday). Strong time‑management and organizational skills; ability to multitask in a fast‑paced environment. Solid knowledge and understanding of retail metrics. Consistently exhibits Canada Goose’s values (innovative, authentic, passionate, relentless, entrepreneurial). Advanced skills in Microsoft Office (Word and Excel). Proficiency in another language is an asset. What’s in it For You A company built on Canadian roots and heritage. Recognition with a comprehensive and competitive total rewards program. Opportunities for career growth through internal and external programs. Recognition by peers with Goose Rewards & ICON Rewards. Be part of CG Gives: donation matching and paid volunteer time to help the organizations you care about. Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues. Inspiring leaders and colleagues who will lift you up and help you grow. We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work every day. Our different perspectives enable us to create, dream, and live in the open. Canada Goose is an equal‑opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an interview accommodation, please e‑mail Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales Industries Retail Apparel and Fashion Referrals increase your chances of interviewing at Canada Goose by 2×. Richmond, British Columbia, Canada — CA$42,000.00-CA$46,000.00 #J-18808-Ljbffr