Call Analytics Python Developer
3 hours ago
Join to apply for the Call Analytics Python Developer role at J&M Group 1 month ago Be among the first 25 applicants Join to apply for the Call Analytics Python Developer role at J&M Group Job SummaryWe are seeking a technically proficient Call Analytics Developer with strong Python programming skills to design, develop, and maintain analytics solutions that support our call center operations. This role involves working with large volumes of telephony data, building data pipelines, and enabling real-time and historical insights into customer interactions. Job SummaryWe are seeking a technically proficient Call Analytics Developer with strong Python programming skills to design, develop, and maintain analytics solutions that support our call center operations. This role involves working with large volumes of telephony data, building data pipelines, and enabling real-time and historical insights into customer interactions.Key ResponsibilitiesDevelop and maintain Python-based ETL pipelines to process call center data from platforms like Genesys, NICE, or Five9. Integrate and transform structured and unstructured data (e.g., call logs, transcripts, sentiment scores). Build APIs and data services to support real-time analytics and reporting. Collaborate with data analysts, engineers, and business stakeholders to define data requirements and deliver scalable solutions. Implement data quality checks, logging, and monitoring for analytics pipelines. Support speech and text analytics initiatives using Python and NLP libraries. Optimize performance of data workflows and ensure compliance with data governance standards. Required QualificationsBachelor's degree in Computer Science, Data Engineering, or a related field. 5+ years of experience in data engineering or analytics development roles. Strong proficiency in Python for data processing (pandas, NumPy, PySpark, etc.). Experience with SQL and working with relational and NoSQL databases. Familiarity with call center platforms and telephony data structures. Experience with REST APIs and data integration tools. Knowledge of version control (Git) and CI/CD practices. Preferred Qualifications: Experience with cloud platforms (AWS Lambda, GCP Cloud Functions, Azure Data Factory). Familiarity with speech analytics tools (e.g., CallMiner, Verint, NICE). Exposure to NLP libraries (spaCy, NLTK, Hugging Face Transformers). Experience with containerization (Docker) and orchestration (Airflow, Prefect)." Seniority level Seniority level Entry level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at J&M Group by 2x Sign in to set job alerts for “Python Developer” roles. Mississauga, Ontario, Canada $100,000.00-$110,000.00 2 weeks ago Toronto, Ontario, Canada $145,000.00-$240,000.00 2 weeks ago Freelance Software Developer (Python) - AI Trainer Back End Developer - Master-Level Internship Toronto, Ontario, Canada $145,000.00-$240,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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