Director of Client Success
2 weeks ago
About Showpass At Showpass, we’re reigniting the joy of live experiences. Showpass is Canada’s fastest-growing event ticketing and live experience platform. From concerts to festivals to comedy shows, our mission is to empower event organizers with the tools to elevate the fan experience. As one of Canada’s top tech scaleups, we’re shaping the future of live experiences. We’re a curious and passionate group of innovators who move fast, take ownership, and thrive on solving hard problems in a constantly evolving industry. Title Director of Client Success Location Calgary, AB Reports To CEO Recognition we’re proud of Canada’s Most Admired™ Corporate Cultures 2024 Winner CanadianSME Fastest Growing Company 2024 Winner #20 on Deloitte’s 2024 Technology Fast 50 list CEO named Avenue Magazine’s Top 40 Under 40 Role Overview You will be a pivotal part of the executive leadership team. You will shape strategy, oversee execution, and build high‑performing teams that make Client Success a competitive advantage at Showpass. Reporting directly to the CEO and working alongside other Directors, you’ll oversee two critical departments: Client Success Management team (CS Team lead, Client Success Managers (CSMs), CS Ops, etc): driving client retention, renewals, and growth Support team (Client + Customer): delivering scalable, AI‑powered support for event organizers and fans What You’ll Do Lead and scale the CSM and Support teams Drive retention, expansion, and client advocacy Own NRR as the primary success metric for Client Success Champion and use automation and AI to deliver efficient, world‑class support Collaborate with Product, Engineering, Marketing, and Sales on the client journey Act as executive escalation point for complex client opportunities What You Bring 10+ years in Client Success, Account Management, or Customer Experience, with 5+ years in senior leadership at a tech company Experience leading both CSM and Support functions (or similar dual scope) Proven track record of driving retention and NRR at scale Strong background in leveraging automation and AI in client and support functions Executive‑level communication and collaboration skills Experience excelling in a fast‑paced, growth‑stage tech environment Why Join Showpass We’re not just another ticketing company - we’re building the next generation of event tech. As a Director, you’ll have a seat at the executive leadership table and help shape the future of live experiences. In addition, you’ll get some amazing benefits: Competitive compensation and performance bonus Employee Stock Option Plan Unlimited PTO Daily breakfast & lunch from our in‑house Chef Comprehensive benefits plan (incl. generous health & wellness spending account) Annual Learning & Development allowance & monthly “Curiosity Talks” Quarterly team bonding & annual hackathon Insider Pass event credits to experience the live events we power Dog‑friendly office environment Showpass is committed to employment equity, welcomes diversity in the workplace, and encourages applications from all qualified individuals. We thank all interested applicants; however, only qualified applicants selected for an interview will be contacted. #J-18808-Ljbffr
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Director of Client Success
2 weeks ago
Calgary, Canada Showpass Full timeAbout Showpass At Showpass, we’re reigniting the joy of live experiences. Showpass is Canada’s fastest-growing event ticketing and live experience platform. From concerts to festivals to comedy shows, our mission is to empower event organizers with the tools to elevate the fan experience. As one of Canada’s top tech scaleups, we’re shaping the...
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Director of Client Success
2 weeks ago
Calgary, Canada Showpass Full timeAbout Showpass At Showpass, we’re reigniting the joy of live experiences. Showpass is Canada’s fastest-growing event ticketing and live experience platform. From concerts to festivals to comedy shows, our mission is to empower event organizers with the tools to elevate the fan experience. As one of Canada’s top tech scaleups, we’re shaping the future...
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Director of Client Success
1 week ago
Calgary, Alberta, TH N, Canada Showpass Full time $120,000 - $200,000 per yearAbout Showpass: At Showpass, we're reigniting the joy of live experiences. Showpass is Canada's fastest-growing event ticketing and live experience platform. From concerts to festivals to comedy shows, our mission is to empower event organizers with the tools to elevate the fan experience.As one of Canada's top tech scaleups, we're shaping the future of live...
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Director, Client Success
4 weeks ago
Calgary, Canada Showpass Full timeA leading event technology company in Calgary is looking for a Director of Client Success to lead the Client Success Management and Support teams. You will be responsible for driving client retention and using automation and AI to enhance service efficiency. Candidates should have over 10 years of experience in client success and a strong business acumen....
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Director, Client Success
4 weeks ago
Calgary, Canada Showpass Full timeA leading event technology company in Calgary is looking for a Director of Client Success to lead the Client Success Management and Support teams. You will be responsible for driving client retention and using automation and AI to enhance service efficiency. Candidates should have over 10 years of experience in client success and a strong business acumen....
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Director, Client Success
4 weeks ago
Calgary, Canada Showpass Full timeA leading event technology company in Calgary is looking for a Director of Client Success to lead the Client Success Management and Support teams. You will be responsible for driving client retention and using automation and AI to enhance service efficiency. Candidates should have over 10 years of experience in client success and a strong business acumen....
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Director, Client Success
1 week ago
Toronto, Montreal, Calgary, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada HighlightTA Full timeJoin to apply for the Director, Client Success role at HighlightTA. Get AI-powered advice on this job and more exclusive features. HighlightTA is the on-demand talent team for Q4. At Q4, we make an impact together, obsess over our customer, operate with integrity, and bring big ideas to life. Q4 is charting a bold new path for investor relations as the first...
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Director of Client Success
2 weeks ago
Calgary, Canada Showpass Full timeA renowned event tech company in Calgary is seeking a Director of Client Success to lead and scale their Client Success and Support teams. This role involves driving retention, expansion, and client advocacy while leveraging automation and AI to enhance customer experience. The ideal candidate has over 10 years of experience in client success management and...
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Director of Client Success
2 weeks ago
Calgary, Canada Showpass Full timeA renowned event tech company in Calgary is seeking a Director of Client Success to lead and scale their Client Success and Support teams. This role involves driving retention, expansion, and client advocacy while leveraging automation and AI to enhance customer experience. The ideal candidate has over 10 years of experience in client success management and...
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Director of Client Success
2 weeks ago
Calgary, Canada Showpass Full timeA renowned event tech company in Calgary is seeking a Director of Client Success to lead and scale their Client Success and Support teams. This role involves driving retention, expansion, and client advocacy while leveraging automation and AI to enhance customer experience. The ideal candidate has over 10 years of experience in client success management and...
