Branch Manager

Join to apply for the Branch Manager role at BMO . Responsibilities Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understand the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advise customers on products and strategies that meet their financial objectives. Identify and make referrals to other business groups. Support sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes. Foster a culture aligned to BMO purpose, values and strategy and role model BMO values and behaviours in all that they do. Ensure alignment between values and behaviour that fosters diversity and inclusion. Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow through. Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders. Attract, retain, and enable the career development of top talent. Improve team performance, recognise and reward performance, coach employees, support their development, and manage poor performance. Create innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimise operating losses. Develop and execute a branch business plan to maximise business growth and wallet share and achieve customer retention and acquisition objectives. Probe to understand customer personal banking and credit card needs and integrate marketing promotions and programmes into customer conversations to provide strategic advice in the best interests of the customer. Conduct cold calls to prospective customers to develop new customer relationships. Develop and maintain a network in the community to enhance the Bank’s visibility and build a strong referral source for new potential business. Support the Bank’s community involvement and participate in community activities. Maintain a high-touch relationship with key branch customers and prospects within the market. Resolve customer related issues using knowledge of bank services, products, and processes. Fulfil sales and service activities for the customer in accordance with approved procedures. Recommend and implement solutions based on analysis of issues and implications for the business. Assist in the development of strategic plans. Build the business plan for the branch. Influence and negotiate to achieve business objectives. Identify emerging issues and trends to inform decision-making. Implement, review, and revise work plans. Help determine business priorities and the best sequence for execution of business/group strategy. Conduct independent analysis and assessment to resolve strategic issues. Work with internal stakeholders and colleagues to leverage sales, fulfilment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers. Ensure alignment between stakeholders. Monitor sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues. Break down strategic problems, and analyse data and information to provide insights and recommendations. Communicate goals, plans, and assignments to achieve financial and customer service goals. Lead the implementation of new programmes, products and processes within the branch. Coordinate the implementation of national and regional sales and service initiatives. Monitor the service request and problem resolution processes for adherence to national standards. Provide technical training and support to branch employees to maintain operational and sales effectiveness and recommend improvements. Plan and control unit operating expenses in accordance with forecasts. Manage transactional outcomes for customer calls or defer to appropriate internal business groups. Resolve complex or unresolved customer situations or escalates to the next higher manager for resolution. Maintain current knowledge of personal banking and credit card industries, practices, and trends and integrate into customer conversations. Build effective relationships with internal/external stakeholders. Maintain confidentiality of customer and Bank information. Identify and report suspicious patterns of activity that are suspected to be related to money laundering. Comply with all legal and regulatory requirements for the jurisdiction. Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus. Provide specialised consulting, analytical and technical support. Exercise judgment to identify, diagnose, and solve problems within given rules. Work independently and regularly handle non-routine situations. Broader work or accountabilities may be assigned as needed. Qualifications Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience. Previous supervisory or management experience. In-depth knowledge of retail banking products and services. In-depth knowledge of competitive marketplace and trends in product offerings. In-depth knowledge of all branch operational processes and policies. In-depth knowledge of branch technologies, processes, and performance metrics. In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives. Deep knowledge and technical proficiency gained through extensive education and business experience. Verbal & written communication skills – In-depth. Collaboration & team skills – In-depth. Analytical and problem solving skills – In-depth. Influence skills – In-depth. Data driven decision making – In-depth. Salary $69,000.00 - $129,000.00 Pay Type Salaried The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. You’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Senior level Not Applicable Employment type Full-time Job function Sales and Business Development Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. #J-18808-Ljbffr