Auto Claims Advisor I

Job Overview Location: Edmonton, Alberta, Canada Hours: 35 per week Line of Business: TD Insurance Pay: $49,050 - $73,600 CAD annually Job Description TD Insurance is part of TD Bank Group and we’re driven to provide legendary experiences and trusted advice to our customers. We help protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance products and services are available through a network of more than 1,000 TD branches and online. In Canada, we have two lines of business: General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number-one provider of critical illness insurance and direct life and health insurance in Canada. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is important to help our colleagues unlock their full potential. As an Auto Claims Advisor, you’ll provide advice and support to customers and ensure they feel taken care of in their time of need. We’re there for our customers immediately following an automobile accident to ensure they feel supported and their needs are met. Responsibilities Make an Impact Support customer claims from start to finish: Arrange towing, set up appraisals and outline to the customer the extent of their coverage under the terms of their policy. Gather, organize and verify required information and documentation from all available sources to ensure a thorough and complete compilation of facts to resolve claims. Reconcile estimates from new and preferred vendors to ensure appropriate settlements are reached for damages sustained to a customer's vehicle. Contribute to team productivity objectives by maintaining a positive file count and open/close ratio. Collaborate with internal partners and stakeholders as well as external vendors such as Enterprise and repair shops. Experience Growth Research coverage scenarios and apply this knowledge to customer claim files. Learn and demonstrate our customer‑centric and strategic objectives while contributing to TD Insurance Group’s deliverables. Cultivate our Culture of Care Be available to greet and welcome customers as they arrive at TD Auto Centres. Apply non‑biased and appropriate methods to achieve file resolution, resulting in a fair and equitable claim settlement. Communicate clear claims processing requirements to customers while maintaining detailed claims notes and delivering timely progress updates and responses to client inquiries. Participate as a member of the team and contribute to a positive work environment. Qualifications One or more years of claims adjusting experience preferred, but applicants without specific claims experience are welcome. Postsecondary education considered an asset. Excellent customer service skills; dedicated to meeting or exceeding the expectations of internal and external clients. Superior time‑management skills and thrives in a fast‑paced environment with competing priorities. Proven ability to negotiate positive outcomes when reasonably possible. Demonstrated clear and professional written and verbal communication skills and a well‑practiced active listener. Strong ability to conduct thorough investigations; can effectively analyze evidence and identify discrepancies or gaps in data and reports. Demonstrated support for company process improvements. Candidates actively pursuing their Chartered Insurance Professional (CIP) designation and/or other relevant continuing education are preferred. Provincial claims licensing may be required. Benefits Highlights TD’s Total Rewards package includes a base salary, variable compensation, health, well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. #J-18808-Ljbffr