Intake & Outreach Assistant

Position Title

Intake & Outreach Assistant

Report to

Program Manager or Designate

Locations

NEW locations, satellite and itinerant service locations, partner sites and community locations across the GTA.

Vacancy

NEW

Vacancy number

Admin - 0001

Number of openings

2

Hourly Rate

$21.50

Hours

Full-time, In person, 35 hours per week, Monday to Friday. This position also requires working outside of regular operational hours including evenings and weekends.

Classification

Temporary - Full Time, until March 2027

Application Deadline

August 31, 2026, 11:59 PM EST

Position Summary

The Intake & Outreach Assistant supports NEW’s client recruitment, community outreach, intake and registration activities. The position works primarily in the community, including at satellite and itinerant service locations, partner sites, community events and other outreach locations, to increase awareness of NEW’s programs and connect individuals with appropriate services. The position promotes NEW’s programs and services, recruits prospective clients, conducts initial intake and registration, delivers program information sessions, responds to inquiries and supports referrals to appropriate programs and staff. The Intake & Outreach Assistant also conducts outreach to community organizations, employers and other stakeholders to generate leads, strengthen community awareness and identify opportunities to connect individuals and organizations with NEW’s services.

Key Responsibilities

• Community Outreach and Client Recruitment
• Conduct community outreach at satellite and itinerant service locations, community organizations, libraries, schools, employment centres, businesses, community events and other identified locations.
• Promote NEW’s programs and services to prospective clients and community members.
• Proactively engage community members to identify individuals who may benefit from NEW’s programs and services.
• Recruit prospective clients and support them through the initial registration and service connection process.
• Conduct and facilitate information sessions, presentations and orientations about NEW’s different programs and services, including program eligibility, available supports and registration processes.
• Distribute promotional materials and support information booths, outreach tables, community presentations and promotional activities.
• Respond to general questions regarding NEW’s programs and provide clear and accurate service information.
• Follow up with prospective clients who express interest in programs and support their registration or connection to the appropriate staff member.
• Support outreach activities intended to increase awareness of NEW and expand access to services within diverse and underserved communities.
• Intake, Registration and Referrals
• Conduct initial client intake and registration at NEW offices, satellite locations, itinerant service sites, partner locations and community outreach activities.
• Collect basic client information and required documentation in accordance with program requirements.
• Assist clients in completing registration and intake forms.
• Enter and update client information accurately in applicable databases, CRM systems and registration systems.
• Provide clients with basic information about program eligibility and available services.
• Identify client needs at the initial point of contact and connect or refer clients to the appropriate NEW program or staff member for further assessment and service.
• Schedule appointments, information sessions and program activities as required.
• Provide appointment and session reminders and follow up with clients regarding outstanding documentation or registration requirements.
• Maintain accurate and confidential client records in accordance with organizational policies and procedures.
• Employer and Community Outreach
• Conduct outreach to local employers, businesses, community organizations, service providers and other stakeholders to introduce NEW and promote relevant programs and services.
• Identify prospective employers and community partners that may be interested in NEW’s programs, services, hiring initiatives, events or partnership opportunities.
• Generate employer and community partner leads and connect interested organizations with the appropriate NEW staff member for further follow-up and relationship development.
• Provide basic information to employers and community organizations regarding NEW’s employment, settlement, training and other relevant programs.
• Maintain records of employer, partner and communit