SENIOR SALESFORCE SPECIALIST

SENIOR SALESFORCE SPECIALIST Join to apply for the SENIOR SALESFORCE SPECIALIST role at City of Toronto Job ID: 56385 Salary: $113,683.00 - $155,216.00 Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6 Job Type & Duration: Full-time, Permanent Vacancy Shift Information: Monday to Friday, 35 hours per week Affiliation: Non-Union Responsibilities Design and implement scalable and high-performing enterprise CRM solutions using Salesforce technology stack to meet business needs and drive innovation. Lead the implementation and migration of various electronic CRM solutions, leveraging strong understanding of CRM principles and data models. Implement data management strategies, including archiving, backup and restore processes to ensure data integrity and availability. Perform routine Salesforce administration functions, including user management, security settings and data management tasks. Develop and implement Salesforce applications, including customization, configuration and integration. Optimise Salesforce performance through code enhancements and system upgrades. Conduct code reviews and ensure adherence to coding standards and best practices. Establish and manage Continuous Integration and Continuous Deployment (CI/CD) pipelines to automate testing, building and deployment processes. Collaborate with cross-functional teams to design and implement Sales Cloud, Service Cloud and Analytics Cloud solutions and technologies. Work with a variety of integration tools to integrate Salesforce CRM with external systems and applications. Lead, advise and mentor staff, providing guidance and support as needed. Ensure that all applications adhere to digital accessibility standards and AODA compliance, promoting inclusivity and accessibility. Qualifications Bachelor's degree in computer science or equivalent work experience. Salesforce Certified Administrator and Salesforce Certified Platform Developer credentials are required. Extensive experience in Visualforce, APEX, Lightning Web Components (LWC), Aura, JavaScript, HTML5, CSS3, triggers and flows, and implementation of Sales Cloud, Service Cloud, and Analytics Cloud. Extensive experience as a Salesforce Developer, specializing in CRM solutions, with proven leadership and mentoring abilities. Considerable experience implementing and migrating different eCRM solutions, with a deep understanding of CRM principles and data models, and best practices. Considerable experience with Source Code Management (GitLab), branching, merging, code reviews as well as CI/CD pipelines, automated testing, and deployment. Excellent communication, collaboration, and problem-solving skills. Strong understanding of digital accessibility standards and AODA compliance. Ability to thrive in a fast-paced, collaborative environment and deliver high-quality results under tight deadlines. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code‑protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability‑related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process. Seniority level Mid‑Senior level Employment type Part‑time Job function Information Technology Industries Government Administration #J-18808-Ljbffr