Head of Regulatory Programs

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. About the team and the role eBay’s Regulatory Initiative leads the development, design, and execution of end-to-end customer solutions to respond to the most significant, new regulations that eBay and its sellers need to comply with. The global team works cross functionally with teams across the organisation (countries, legal, tax, product, marketing, shipping, customer support, government relations, etc.) to deliver solutions which effectively balance the needs of the regulation, customer and business. The impact of the initiative is significant, for example, we help ensure consumers and the environment are protected, address changes in global tariffs and de minimis approaches, and this work impacts the vast majority of our customers’ experiences. In this role, you will be responsible for end-to-end delivery of eBay’s Regulatory programs including areas of customs and tariffs, owning initiatives from strategy through execution. You will lead and oversee the design and implementation of scalable, compliant solutions that enable seamless operations and minimize disruption to buyers, sellers, and eBay’s business. Working closely and gaining alignment with product, shipping, legal, and operations teams, you will turn complex regulatory requirements into actionable programs that balance compliance, efficiency, and business impact. The role will report to the Director, North America Regulatory. What you will accomplish Lead a portfolio of high impact regulatory programs, including customs and tariffs initiatives, ensuring successful and seamless execution with minimal disruption to customers and eBay’s operations. Design and implement scalable, compliant solutions in collaboration with cross-functional teams to address evolving regulatory needs. Translate, simplify and clarify complex regulatory and customs requirements into actionable program deliverables, ensuring timely delivery, measurable business outcomes and successful delivery of customer experience. Provide strong cross-functional leadership by keeping stakeholders informed and engaged, ensuring alignment to co-create the best possible solutions. Use data, customer insights, and market intelligence to design customer-centric solutions and continuously optimize impact and performance. Continuously improve team tools, approaches, and processes, always seeking opportunities to elevate how we plan, deliver, and operate. What you will bring Best in class program management leadership from fast moving corporate, tech, ecommerce and/or consulting; experience in customs and cross border shipping considered an asset. Proven ability to lead and deliver large, complex, cross-functional programs end-to-end, defining strategy, driving execution, and delivering measurable business impact. Experience managing many senior stakeholders from different functions globally, with the ability to influence and align diverse global teams. Ability to maintain a strategic perspective, while also being able to zoom in to the details of legal, business and product requirements. Get up to speed fast on new and different challenges or areas of business. Analytical mindset, able to connect regulatory, operational, and customer perspectives to design pragmatic, scalable solutions. Fluent in English. The role is based in Toronto, Canada, with expectation to travel 10-20% (mostly to California and Washington state) eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. #J-18808-Ljbffr