WorkForce Suite, Sr. Implementation Consultant

WorkForce Suite, Sr. Implementation Consultant / Consultant(e) principal(e) en implantation WorkForce Suite

ADP is hiring a WorkForce Suite, Sr. Implementation Consultant

As a WorkForce Suite, Sr. Implementation Consultant, you will work to deliver our WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client.

You will spend your day working with project teams to ensure our suite of products is developed to comply with clients’ needs and are delivered successfully by configuring the software. A Senior (Technical) Implementation Consultant performs configuration, mapping, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. In person, over the phone, and in writing, your communication style is clear and easy for our clients to understand. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about careers in Implementation at ADP, visit: Jobs.adp.ca

What you’ll do: Responsibilities

What you can expect on a typical day:

• Configuration of the WorkForce Suite (Time, Absence, Scheduling, Integrations, etc.) according to the client’s business requirements using various tools including scripting and logic.
• Lead and participate in business requirements gathering and refinement with the client through meetings and client workshops. This includes creating and maintaining the business requirement documents (BRD), noticeable use cases and process diagrams.
• Comprehension of the WorkForce Suite Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting and implementation)
• You will analyze existing systems, interface requirements, and business processes. You will incorporate new processes, tools, and approaches when recommending and implementing the WorkForce Suite solution.
• Understand the project scope and implementation approach while identifying and escalating out of scope requirements to key stakeholders
• Guide complex issues including administrative and configuration challenges
• Communicate roadblocks and seek out guidance in a timely manner
• Create complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements
• Create exceptional onboarding experience for each product or service implementation. You'll help clients develop the skills and confidence to use our products with ease through your expertise and relationship-building.
• You will manage multiple projects simultaneously, ensuring timely delivery, quality, and customer satisfaction. You can identify and prioritize project tasks, allocate resources, and track progress against project milestones.

TO SUCCEED IN THIS ROLE: Requirements

Education and Certifications:

• Post-secondary education or related business experience.
• IT certification or technical background.

Requirements and Expertise:

• 4-6 years experience in WorkForce Management software implementations.
• Minimum 3-5 years experience with programming language, preferably JavaScript and/or SQL.
• Experience implementing or training on a packaged software system or highly complex internally developed application.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel.
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role.
• Ability to work on multiple time-sensitive projects and follow-up items simultaneously.
• Familiarity with report writers, such as Crystal Reports, Cognos, Actuate, etc.
• Ability to travel up to 5-10%.

*For Quebec candidates:

ADP Canada operates across Canada and in multiple international markets.

Proficiency in French (spoken and written) is required for this position.

This position also involves duties that require regular use of English, in addition to French. In particular:

• Regular communication with clients, suppliers, partners, or stakeholders located outside Québec
• Collaboration with internal teams or functions based outside Québec where English is the primary lan