Customer Success Manager
3 weeks ago
Our client Edge Signal is an innovation‑driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real‑time data insights. They’re expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long‑term success. This role is an onsite position based in Kanata, collaborating directly with customers and internal teams. What you’ll do Customer Relationship & Success Management Serve as the main point of contact for enterprise and mid‑market customers. Lead onboarding, training, and enablement to ensure quick and effective adoption. Conduct regular business reviews to align platform capabilities with customer objectives. Monitor customer health, usage patterns, and KPIs to anticipate risks and opportunities. Revenue Growth & Upsell Identify upsell and cross‑sell opportunities within existing accounts. Partner with the Sales team to drive renewals and expansion conversations. Communicate ROI and product value to influence strategic decision‑making. Process, Enablement & Knowledge Development Develop and maintain Edge Signal’s Customer Success Playbook , continuously improving processes and best practices. Actively contribute to Edge Signal’s Help Center , producing and updating customer educational content. Gather customer insights and feedback to guide Product and Engineering. Support customer education through webinars, workshops, and onsite sessions. What We’re Looking For Bachelor’s degree required (Engineering degree is a strong asset). 4–5 years of experience in Customer Success, Account Management, or Post‑Sales roles within SaaS, AI, cloud, or high‑growth tech environments. Demonstrated success managing enterprise accounts and driving upsell opportunities. Strong analytical skills , with the ability to interpret customer data and usage insights. Experience working with AI, automation, or technical software solutions. Background in creating playbooks, knowledge base content, or customer education materials. Experience supporting customers with complex or technical deployments. Exceptional communication, relationship‑building, and presentation abilities. Proficiency with CRM and CSM platforms (Salesforce, HubSpot, Gainsight, Totango). Ability to collaborate effectively across Sales, Product, and Engineering. Comfortable working onsite in Kanata. #J-18808-Ljbffr
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Customer Success Manager
2 days ago
Ottawa, Canada Jitterbit Full timeJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform...
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Manager, Customer Success
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Ottawa, Canada Assent Full time**Company Description** Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for...
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Customer Success Manager
2 weeks ago
Ottawa, Ontario, Canada Jitterbit Full timeCompany Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...
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Customer Success Manager
20 hours ago
Ottawa, Ontario, Canada Jitterbit Full timeCompany Description Jitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power...
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Customer Success Manager
16 hours ago
Ottawa, Ontario, Canada Barracuda Full timeJob ID Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers...
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Customer Success Manager
9 hours ago
Ottawa, Ontario, Canada Barracuda Networks Inc. Full time $63,000 - $83,000Job ID Come join our passionate team Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers...
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Customer Success Manager
3 weeks ago
Ottawa, Canada Krila Consultancy Full timeOur client Edge Signal is an innovation‑driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real‑time data insights. They’re expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long‑term success....
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Customer Success Manager
1 week ago
Ottawa, Canada Krila Consultancy Full timeOur client Edge Signal is an innovation‑driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real‑time data insights. They’re expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long‑term success....
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Customer Success Manager
1 week ago
Ottawa, Canada Krila Consultancy Full timeOur client Edge Signal is an innovation‑driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real‑time data insights. They’re expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long‑term success....
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Customer Success Manager
3 days ago
Ottawa, Ontario, Canada Krila Consultancy Full timeOur client Edge Signal is an innovation-driven SaaS and AI technology company enabling organizations to scale intelligently through advanced edge computing, automation, and real-time data insights. They're expanding their presence and seeking a Senior Customer Success Specialist to ensure our customers achieve exceptional value and long-term success.As...
