Salesforce Software Developer

Salesforce Software Developer Teladoc Health Canada is a virtual care provider that proudly serves over 9 million Canadians from coast to coast. We use proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey. Teladoc Health leverages more than two decades of expertise and data‑driven insights to meet Canada’s growing needs. Summary of Position We are seeking a seasoned Salesforce Software Developer (5+ years) to help evolve and expand a core Salesforce platform supporting the future of care delivery. You will build new capabilities while modernizing and strengthening existing Salesforce functionality as part of a small, fast‑moving team backed by an established organization. You bring strong experience delivering Salesforce applications, a clear sense of ownership, and the ability to lead, learn, and adapt. Your initial focus will be enhancing a mission‑critical Salesforce Service Cloud implementation that supports key care and customer workflows. From day one, you will have meaningful influence over what is built, how it is built, and how the platform scales. This work is highly visible and foundational to our growth. The technical challenges are significant, but the human impact is greater. What you build will directly shape how thousands of people experience accessible, high‑quality care across Canada. If you are excited to take on this challenge and make a meaningful difference, we’d love to hear from you - even if you do not meet all the qualifications. Essential Duties and Responsibilities Design and deliver Salesforce capabilities using Apex, Lightning Web Components, Flows, Triggers, and SOQL/SOSL Own and evolve the Salesforce data model to support new features, integrations, reporting, and long‑term scalability Extend and scale Service Cloud functionality including Case Management, Omni‑Channel routing, Knowledge, and Live Agent/Chat Design, implement, and maintain integrations between Salesforce and external systems Take end‑to‑end ownership of features — from design through testing, release, and production support Translate complex business requirements into clear technical designs and implementation plans Partner with Product, Operations, Clinical, and Engineering to shape solutions from requirements through delivery Contribute to platform standards, governance, and long‑term technical direction Ensure code quality and platform health through code reviews, adherence to best practices, and sound technical judgment Establish patterns for incident response, root‑cause analysis, and production support as the platform matures Maintain clear, pragmatic documentation covering architecture, data models, and integrations Qualifications Required: 5+ years of hands‑on Salesforce development experience Advanced proficiency with Apex, Lightning Web Components, and Flows Strong experience designing Salesforce data models for complex workflows and integrations Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing) Experience building net‑new functionality on an existing Salesforce platform Familiarity with Salesforce security and access models (profiles, permission sets, sharing rules) Ability to reason through data, system boundaries, and trade‑offs in ambiguous environments Strong communication skills and comfort collaborating across technical and non‑technical teams Strongly Preferred: Experience leading development of complex Salesforce domains or initiatives Hands‑on experience with MuleSoft or similar middleware Experience with Agentforce (AI bots, agent assistance, automated routing and classification) Nice to Have: Background in healthcare, health technology, or regulated environments Familiarity with HL7 FHIR or other healthcare interoperability standards Experience with data migration Experience with Domain Driven Design to define complex business domains Experience setting up and troubleshooting Salesforce CI/CD pipelines using Git and the Salesforce CLI What We Offer Competitive salary package, yearly bonus, and full health benefits starting on Day 1 Flexible work arrangements: remote work if outside the GTA; GTA employees work in our renovated office 2 days per week (Tuesday to Thursday) Retirement support: we match 5% of your RRSP contributions Meaningful technical ownership: lead core system development Make an impact: contribute to tangible healthcare solutions that enhance Canadians’ lives Flexible hours: manage your schedule to deliver results Shape the future: influence key product and cultural decisions early in the organization What to Expect in the Hiring Process We value your time and aim to keep our process transparent and efficient. A real person reviews every application, and if there’s a potential fit, here’s what you can expect: A casual Teams call with a recruiter to discuss your experience and what you’re looking for, and to share role details Technical Interview with Hiring Team (90 minutes) : a collaborative technical session with the hiring manager and team members to discuss experience and solve real‑world scenarios Meet the Product Team (30 minutes) : a conversation on cross‑functional working and product alignment, with opportunity to ask questions about roadmap and priorities Leadership Interview (30 minutes) : final discussion with the VP of Commercial Strategy & Product to talk about culture, vision, and strategic contributions Note: an additional technical interview may be included to finalize the decision At Teladoc Health Canada we thrive on difference and individuality. We are proud to be an equal‑opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We are committed to fostering an inclusive, accessible environment for all employees and customers. If you require an accommodation for any stage of the recruitment process, please reach out to us at #J-18808-Ljbffr