Maintenance Operations Control Duty Manager

MAINTENANCE OPERATIONS CONTROL DUTY MANAGERUplifting Your Career at OrngeAt Ornge, we believe that ordinary people can do extraordinary things. Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care. We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers. Discover Ontario, Canada, and an exciting career with Ornge.
Job Details
Position Title:
Maintenance Operations Control Duty Manager (MOC-DM)
Department/Section:
Aviation
Employment Status:
Permanent Full Time
Targeted Hourly Rate:
$51.76 - $61.47/Hour
Work Mode:
Remote (Subject to Change Based on Operational Needs)
Existing Vacancy:
Yes
Location:
5310 Explorer Dr, Mississauga, ON (Primary)
Hours of Work:
Monday–Sunday 40 Hours/Week;

24/7 Shift Work of Days/Nights
Posting Open Date:
Friday, March
Posting Close Date:
Friday, April 3 2026
Key Accountabilities
Acts as the first point of contact to determine actions utilizing judgement and following procedures and regulatory requirements.
Acts as a point of contact with the respective fleet’s Chief Engineer, monitoring phone lines, communications, and email traffic for aircraft maintenance operational issues.
Delegates to provide technical and management assistance to maintenance, flight crews, and operations personnel.
Liaises with Base Engineers/Leads for shift-end/handover reports to ensure a smooth and seamless work transition with the incoming shift Lead.
Functions under the Chief Engineer for out of hours support 24/7/365.
Acts as the central point of contact for the application and authorization of deferrals.
Coordinates materials and resources to conduct repairs on open defects.
Supports troubleshooting efforts, including repetitive defects, for Fixed Wing and Rotor Wing fleet operations:
Communicates with the respective Chief Engineer for the scheduling of aircraft, research and requisitioning of parts, as well as labour resources for the rectification of open defects.
Coordinates with the appropriate company personnel or approved vendors to move parts, tooling, and appropriately qualified personnel at the aircraft location to conduct repairs.
Monitors Maintenance Support requests and assists or delegates as appropriate (includes reported issues with the Digital Maintenance Tracking Software System).
Predicts and escalates maintenance trends to leadership for actioning.
Identifies, evaluates, and prioritizes short-term faults that may potentially impact the company’s operational fleet availability.
Monitors and reviews defects to identify recurring defects and SMS (SDR) reporting opportunities.
Maintains the Aircraft Out of Service (AOSR) tracking systems and generates reports to inform meetings.
Provides a daily report of aircraft serviceability, operational delays, and incidents from the previous day’s operations for the “Day of Ops” meetings.
Monitors and updates aircraft status’ in the Flight Operations tracking system.
Communicates with various stakeholders regarding maintenance requirements and Special Purpose Flight Permits.
Communicates maintenance-related requirements with the Chief Engineers, OCC, Central Scheduling, Flight Operations, and manufacturers’ representatives.
Coordinates with the Person Responsible for Maintenance, Chief Engineer, Operations Manager, Central Scheduling and Travel as appropriate to provide support when a Special Purpose Flight Permit is issued.
Other duties as assigned.
Coordinating and Planning Maintenance
Monitor aircraft times and coming due reports and coordinate short-term maintenance activities with the OCC Duty Manager and Central Scheduling to minimize the impact on operations by avoiding downgrading multiple bases in the same geographical area.
Prepare long-term heavy check and component replacement forecasts.
Build work packages (work orders) in the computerized maintenance tracking system.
Coordinate with the appropriate company personnel or approved vendors to move parts, tooling and appropriately qualified personnel at the aircraft location to carry out the required work.
Monitor Quarantine Stores and related defects for ‘Hold for Troubleshooting’ parts and determine the disposition of affected parts (Ship or Shelf).
Plan and prepare work orders for internally r