General Manager

3 weeks ago


Victoria, Canada Optima Living Full time

Position Overview Join to apply for the General Manager role at Optima Living . Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. Our Vision: For every person to feel at home. Let us welcome you home. Role Summary As the General Manager you are responsible for providing day‑to‑day operational support. This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team. This position reports to the Senior Director of Operations. Key Responsibilities Talent Management: Build and nurture a strong interdisciplinary team of Managers and Front‑line employees: source, select and onboard key talent. Responsible for setting and implementing site‑level vision, mission, values, and organisational strategies. Ability to drive results through others. Actively plan for growth and succession in pipeline development. Inspire a diverse, employer of choice culture with a focus on “Let Us Welcome You Home.” Provide coaching and mentoring. Conduct performance evaluations. Promote team building and engagement. Reward and recognise those who embody our “Best‑in‑Class approach” and live by our credo of ‘Let us Welcome You Home.’ Maintain compliance with provincial legislation and accreditation standards. Interact with residents to resolve enquiries in a friendly, service‑oriented manner. Comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System: recognise hazards, report incidents, fulfil responsibilities, participate in services and fire drills. Budget creation and implementation. Have the skills and knowledge to make informed decisions about managing within a budget. Demonstrate the ability to analyse data and financial statements, establishing targets and driving results. Inspire a positive culture for families, residents, and employees. Forge strong positive partnerships with external stakeholders and suppliers to advance organisational priorities. Qualifications & Experience Minimum of five (5) years of experience in property management and/or a combination of a relevant diploma or degree program in healthcare administration, long‑term care or hospitality. Experience in a retirement setting is preferred. Completion of CPR and First Aid is an asset. Exceptional interpersonal skills with peers, residents, visitors and operational partners. Superior organisational skills with the ability to handle multi‑resident requests. Superior oral and written communication skills. Demonstrate the ability to prioritise and problem‑solve. Conditions of Employment Clear Police Information Check. #J-18808-Ljbffr


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