Head of SMB

4 days ago

Toronto, Canada BairesDev Full time

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting‑edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse team of 4,000+ people, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. The Head of SMB Accounts leads the strategy and execution for a $35–40M revenue portfolio across approximately 100–140 accounts and 300 active HC. This role is critical to driving client retention, identifying high‑potential accounts, and developing scalable engagement strategies for BairesDev's SMB segment. Responsibilities Lead and manage a team of Account Managers. Own the overall health and performance of the SMB portfolio, ensuring high retention, client satisfaction, and margin protection. Identify accounts with growth potential and develop tailored engagement strategies to unlock expansion opportunities. Design, improve, and institutionalize playbooks and operating models for SMB account management. Build a deep understanding of client organizations, technology roadmaps, and long‑term needs to position BairesDev as a strategic partner. Act as the primary escalation point for client issues, ensuring rapid resolution and internal accountability. Qualifications 7+ years of experience in Account Management or Delivery. 7+ years of experience in the tech/outsourcing sector. Experience managing a team. US Visa or EU Passport. Availability to travel up to 20% of the time. Advanced level of English. Benefits 100% remote work (from anywhere). Excellent compensation in USD or your local currency if preferred. Hardware and software setup for you to work from home. Flexible hours: create your own schedule. Paid parental leaves, vacations, and national holidays. Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent. Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities. Employment Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Information Technology Industry: IT Services and IT Consulting Apply now and become part of a global team where your unique talents can truly thrive #J-18808-Ljbffr

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