Director, GTM Operations

Director, GTM Operations & Platforms Join to apply for the Director, GTM Operations & Platforms role at Brandwatch At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate. Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow. Empower your impact at Cision. Be seen, be understood, be you. The Director of Go To Market Operations and Platforms drives solutions and processes that enable GTM success, improve seller productivity, and optimize our sales technology stack. This global role oversees sales support/deal desk, change management, and master data governance while shaping sales process transformation to significantly impact seller, customer, and partner experience. This position reports to the VP of Revenue Operations and leads a team of 10-20 professionals across multiple operational functions. The ideal candidate has an innovative, process-driven mindset with strong leadership across people, process, and technology. Experience leading GTM organizations through CRM consolidation and CPQ transformation is essential. This role drives automation, sales enablement, and operational excellence while leveraging emerging technologies, including AI, to create competitive advantages. Key Responsibilities Team Leadership & Development Lead, mentor, and develop a team of 10-20 operations professionals across deal desk, data governance, and platform management functions Build high-performing teams through strategic hiring, performance management, and career development Foster collaborative culture and cross-functional alignment within the operations organization Establish clear accountability frameworks and performance metrics for team success Sales Technology & Platforms Drive connected seller experience through evolution of Salesforce, CPQ, and related sales applications Own advocacy, demand planning, and business readiness for sales technology initiatives Develop GTM tools roadmap with IT, ensuring strategic alignment and resource optimization Lead CRM consolidation to eliminate redundancy, align data, and reduce operational complexity Champion AI/ML integration across the sales tech stack for enhanced analytics and personalization Sales Operations & Support Oversee global Deal Desk/Sales Support function for pricing, quoting, contracting, and approvals Streamline deal execution, reduce cycle times, and enforce compliance Implement process excellence and automation to improve seller productivity Change Management & Data Governance Lead change management strategies for sales process and platform transformations Drive adoption through structured enablement programs and success metrics Oversee master data governance ensuring GTM data integrity and compliance Define standards for data management and reporting to support decision-making Seniority Level Director Employment Type Full-time Job Function Management and ManufacturingIndustries: Software Development Equal Opportunity Employer Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses. Cision is committed to the full inclusion of all qualified individuals. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or to receive all other benefits and privileges of employment, please contact Global Candidate Data Privacy Statement Please review our Global Candidate Data Privacy Statement to learn about Cision’s commitment to protecting personal data collected during the hiring process. #J-18808-Ljbffr