Senior Professional Services Engineer

4 weeks ago

Vancouver, Canada Strata Identity Full time

Professional Services Engineer

There is not a single large organization that doesn’t need what Strata has to offer. Identity security is a foundational technology that every company needs no matter what industry they are in. A great aspect of Strata is that you can call on virtually any name brand organization and be confident that someone in the organization needs what we offer. That’s why companies like Kroger, 3M, Publix, HEB, Cummins, Navy Federal Credit Union, State of Minnesota and the County of Dallas all chose to partner with Strata and solve their most pressing needs in identity.

Strata The Company

Strata is a venture-backed startup building the next generation of distributed identity management for the multi-cloud world. Led by a visionary team of serial entrepreneurs (with multiple exits) who created the first generation of Web identity management, the first IDaaS solution, co-authored SAML, and now are creating the Identity Orchestration market.

This is truly a ground-floor opportunity for a Sales Development Representative that wants to have a hand in building the future of the multi-billion dollar, multi-cloud identity market.

The Team

At Strata, we built the team around a core culture of collaboration, authenticity, and respect. At Strata we have what we call the Maverics Spirit that is a mix of courage, confidence and grit that combines to reveal the best characteristics of our team. We invest heavily in company culture and celebrate our successes weekly while executing like no other team in the industry.

The Role

Strata Professional Services Engineers provide professional services both on-site or remotely. Services consist of deployment of Strata’s Maverics technology and solutions as well as end user and partner training. The Professional Services Engineer acts as the technical representative leading the direct interaction with the customer’s personnel and project teams leveraging Strata’s best practices.

This role helps the customer to quickly benefit from the Strata solution and realize business value. Meanwhile, Professional Services Engineers also need to provide feedback to product management and engineering team on the actual field experience through customer engagements and implementations

This is a hands-on-keyboard role where you are responsible for implementing Strata’s software at customers’ locations in the real world and the cloud. Your key responsibilities include:

In Pre-Sales, you will work as a "technical resource" for Strata Account Executives and our partners. Specifically:

  • Integration Discussions (Technical resource on a call: API, SSO, CRM, etc...)
  • Trail (timeline, expectations, metrics, onboarding & project plans, best practices)
  • Demos/Training
  • Any and all items to get a deal across the finish line

In Post-Sales engagements, your responsibilities include:

  • Ensure member success with thorough project management, meeting deadlines, and frequent communication.
  • Install and update core Maverics Identity Orchestration software, Maverics connectors, directories, and web services.
  • Build integration and connector code to extend Strata’s software to work with customers’ environments
  • Identify and resolve issues related to the activation and implementation of the software.
  • Assess customers’ technical needs and capabilities during implementations.
  • Provide highly responsive customer service and maintain a high level of member satisfaction.
  • Correspond and fulfill all commitments for internal and external customers.
  • Record and document solutions to common and difficult problems.
  • Collaborate with engineering to improve the implementation and configuration of professional service processes.
  • Train partners from leading services organizations including the top Global Systems Integrators (GSIs) and boutique identity firms.

Some travel is required, once safe travel resumes after quarantine

Experience

  • Bachelor’s Degree in Computer Science, Computer, Engineering, Electrical Engineering or equivalent work experience required; Master’s Degree preferred.
  • 5+ years of architecting solutions in multi-cloud/hybrid-cloud environments required.
  • 3+ years of architecting identity solutions for customers required.
  • Hands on experience working with or writing code
  • Strong communication skills via phone and email
  • Proven creative problem-solving approach and strong analytical skills

Our ideal candidate is an expert with many years of experience implementing:

  • Identity infrastructure and integrating identity with applications
  • Implementing identity standards like OAuth, SAML, OIDC, and LDAP
  • Experience with legacy authentication systems such as CA/Broadcom SiteMinder and Oracle Access Manager
  • Working with SaaS/PaaS/IaaS and cloud development technologies such as AWS, Google Cloud, Docker, Cloud Distribution
  • Experience with DevOps and the build/run model
  • Can troubleshoot code level problems quickly and efficient

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