Engineering Manager, Fulfillment

Overview GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what’s possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. We embrace AI as a core productivity multiplier, and all team members are expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high‑performance culture is driven by our values and continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co‑create the future with us as we build technology that transforms how the world develops software. Responsibilities Lead, hire, and develop a high‑performing, globally distributed Fulfillment team; run regular 1:1s and coaching to improve team health and productivity as measured by agreed team metrics. Drive strategy for the self‑service fulfillment platform with a platform‑first approach. Collaborate with Sales & Go‑To‑Market (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management to ship purchasing and licensing improvements that enhance the buyer experience. Own execution for the team’s roadmap; track throughput and quality, remove blockers, and deliver releases predictably. Establish, track, and improve key engineering metrics to increase reliability and availability of Fulfillment systems; regularly report progress to stakeholders. Review architecture and code across Ruby on Rails and React/Vue; make final technical decisions and contribute hands‑on when needed to unblock delivery. Improve team processes and tooling (planning, code review, testing, documentation) to increase velocity and developer experience; run retrospectives with clear follow‑ups. Identify platform gaps through targeted discovery and drive closure via clear owners, milestones, and success criteria while ensuring SOX/GDPR compliance and security best practices. Qualifications Proven experience leading distributed engineering teams globally, increasing team impact, and collaborating across functions to deliver measurable results. Demonstrated ability to balance immediate product needs against long‑term platform strategy while maintaining high code quality and system reliability. Experience designing and scaling modular, extensible platforms that integrate with first‑party and third‑party systems and anticipate future business needs. In‑depth, hands‑on experience with modern frontend technologies including CSS, HTML, and JavaScript frameworks (React/Vue), with bonus points for full‑stack experience in Ruby on Rails. Proven experience building and scaling large, customer‑facing SaaS applications for enterprise clients. Experience managing applications subject to SOX, GDPR, and other regulatory compliance requirements, with an understanding of security best practices and audit processes. Build consensus among diverse stakeholders and drive technical decisions in complex organizational contexts. About the Team We collaborate closely with stable counterparts including Sales & Go‑To‑Market teams (Deal Desk), Finance & IT (Analytics Engineering), Support Engineering, and Product Technical Program Management. Our cross‑functional work extends to various working groups including the GTM Product Usage Data Working Group, GitLab Order to Cash Technical Fusion Team, and Cloud Licensing initiatives. The Fulfillment sub‑department strives to increase the reliability and availability of Fulfillment infrastructure, make foundational improvements to the architecture and data models of the Fulfillment systems, and improve the developer experience through better tooling and documentation. How GitLab Will Support You Benefits to support your health, finances, and well‑being. Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Apply We welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you’re excited about this role, please apply and allow our recruiters to assess your application. Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. If you are excited about this role, please apply and allow our recruiters to assess your application. GitLab is an equal‑opportunity workplace and is an affirmative action employer. Legal GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retention are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process. Please review our Recruitment Privacy Policy. 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