Senior Customer Support Specialist
4 weeks ago
Streamline is a Canadian‑based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc. We are looking for a Senior Customer Support Specialist to join us in Kamloops, BC . Competitive Compensation $65,000 – $75,000 per year (based on experience) Full extended medical benefits for you and your dependents: dental, pharmaceutical, paramedical, vision, life insurance, disability insurance, health spending account and more. Pension matching program. Full‑time, on‑site position – 40 hrs/week; schedule may vary. This position is based out of the Kamloops office; not a remote position. As advocates of equal opportunity, we welcome applications from individuals of all backgrounds. We firmly believe that diversity fosters innovation and contributes to the success of Arrow. Key Responsibilities Communicate with clients via phone, chat, and email to diagnose technical issues with hardware and software products. Provide step‑by‑step instructions in simple terms to solve customer issues. Provide training to customers on our products. Maintain detailed information of customer issues, solutions, feature requests, and customer satisfaction. Work together with our development team to find solutions to more complex issues. Provision and prepare systems for shipping. Software license management. Assist with user testing of hardware and software products. Assist with updating user manuals, instructional materials, and product communications. Represent the company at User Conferences (if required). Visit customer sites for troubleshooting (if required). Other duties as required. Qualifications 5+ years of prior experience in customer phone support, preferably with web and mobile applications. Technical aptitude and experience with both hardware and software support. Diploma in computer science or information technology. Experience with help desk software, preferably FreshDesk. Excellent interpersonal, written, and verbal communication skills. Attention to detail and excellent problem‑solving skills. Professional appearance and demeanor in person, email, and telephone. This is not a remote position. #J-18808-Ljbffr
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Senior Customer Support Specialist
1 week ago
Canada Arrow Transportation Systems Full time €65,000 - €75,000Overview Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc....
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Senior Customer Support Specialist
1 week ago
Canada Arrow Transportation Systems Full time €65,000 - €75,000Overview Streamline is a Canadian based technology company that develops innovative software solutions to improve the safety, efficiency and management in the transportation industry. Our driving purpose is to make products that are easy to use, highly adaptable and comprehensive. Streamline is a wholly owned subsidiary of Arrow Transportation Services Inc....
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Senior On-Site Tech Support
4 weeks ago
, BC, Canada Arrow Transportation Systems Inc. Full timeA leading technology firm is looking for a Senior Customer Support Specialist based in Kamloops, BC. This full-time position offers competitive compensation between $65,000 and $75,000 per year and includes full extended medical benefits. The ideal candidate has over 5 years of customer support experience and excellent communication skills. Responsibilities...
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Customer Support Specialist II
1 week ago
Canada OnBoard Full time €50,000Customer Support Specialist II Function: Customer Experience Reports to: Manager, Customer Support Reviewed: 12.2025 Location: Toronto Metro Area - Remote Position Summary: As Software Support Specialist Tier 2 you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues....
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Customer Support Specialist II
1 week ago
Canada OnBoard Full time €50,000Customer Support Specialist II Function: Customer Experience Reports to: Manager, Customer Support Reviewed: 12.2025 Location: Toronto Metro Area - Remote Position Summary: As Software Support Specialist Tier 2 you will act as a subject matter expert on our platform, providing high-quality, second-line technical support for escalated customer issues....
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Customer Support Specialist
2 weeks ago
Canada ExaCare AI Full timeCompany Overview ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than...
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Senior Specialist, Premium Support
16 hours ago
Canada Airbnb Full timeThis role is newly created and does not replace or backfill an existing position. Airbnb's Recruiting Team uses automated tools and/or artificial intelligence to assist in the initial screening of applicants.The Community You Will Join:We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb...
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Senior Specialist, Premium Support
11 hours ago
Canada Airbnb Full timeThis role is newly created and does not replace or backfill an existing position. Airbnb's Recruiting Team uses automated tools and/or artificial intelligence to assist in the initial screening of applicants.The Community You Will Join:We are seeking a dedicated and enthusiastic candidate to provide exceptional Customer Service support to the Airbnb...
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Customer Support Specialist
2 weeks ago
Canada ExaCare AI Full timeCompany Overview ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than...
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Customer Support Specialist
2 weeks ago
Canada ExaCare AI Full timeCompany Overview ExaCare AI is a leading health tech company on a mission to build the AI operating system for post-acute care. Our platform turns messy, unstructured hospital referral packets into clear clinical insights and next steps so teams can make faster, safer placement decisions with less administrative burden. Today, ExaCare AI powers more than...
