Technical Support Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud. We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com Technical Support Engineer This role is ideal for someone who has prior experience in technical support and is eager to deepen their technical knowledge while delivering exceptional customer experiences. You will troubleshoot complex issues, manage multiple support cases simultaneously, and build expertise in Flexera products. Success in this role requires strong communication skills, collaboration, and the ability to thrive in a fast-paced environment. The candidate can be based anywhere in Ontario or the Maritime provinces in Canada . Key Responsibilities: Provide exceptional technical support to customers and partners via community portal, screen-shares, phone, and email. Respond to customer inquiries within agreed Service Level Agreements (SLAs). Troubleshoot complex issues and deliver timely resolutions. Create and maintain articles for Flexera’s Knowledge Base. Communicate effectively with Product Management and Engineering regarding defects and enhancement requests. Work flexible hours to support Flexera’s global customer base (APAC, EMEA, North America). Requirements: Strong customer orientation and dedication. Excellent analytical and problem‑solving skills with intellectual curiosity. Solid interpersonal and communication skills (verbal, written, listening). Ability to manage multiple activities and prioritize based on SLAs. Collaborative mindset and ability to work within diverse teams. Comfort in a fast-paced environment where team success is encouraged. Technical experience with: Windows and Unix/Linux operating systems, Oracle and MS SQL Server databases, SQL queries Basic programming/scripting (e.g., PowerShell) Authentication technologies (OAuth, SSO, IDPs, SAML) Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all. We encourage candidates requiring accommodations to please let us know by emailing #J-18808-Ljbffr