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Overview Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is a great place to work. We’re committed to building a talented team who champion collaboration, kindness and inclusivity. Why this role is important? Senior Program Manager The Senior Program Manager will lead the organization and execution of both internal and external program deliverables including various project initiatives. Leadership of key client projects will be in partnership with the Senior Director overseeing the program. Responsibilities Oversee the execution of specialty programs Provide leadership on programs and initiatives to drive innovation, efficiencies, and continuous improvement Act as main point of contact with clients; develop and maintain relationships with clients Manage program deliverables on time and within scope Establish performance standards and monitor achievement Oversee program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reports Cross-functional leadership of stakeholders to ensure understanding and ownership of deliverables to drive business decisions Anticipate and respond to a rapidly changing market with insight and innovation Identify risks and communicate appropriately with senior management to develop mitigation plan Provide a collaborative environment for issues to be discussed and resolved effectively with buy-in from all stakeholders Partner with the Business Intelligence Team to develop meaningful insights leveraging program data for the client Support development of new (or renewed) contracts Ensure programs comply with all relevant regulatory requirements and standards Qualifications 5+ years’ account management and/or patient support program management or management experience and/or previous pharmaceutical brand management experience Demonstrated leadership and ability to influence without authority Strong critical thinking, business acumen, communication, presentation, and decision-making skills Strong financial acumen and hands-on budget management experience Outstanding organizational and time management skills Ability to effectively communicate across multiple levels of the organization Knowledge of provincial drug reimbursement programs and third-party drug coverage issues; bilingualism is an asset Computer skills, including MS Project and Visio University degree or equivalent industry-related experience Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Details Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada\'s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #J-18808-Ljbffr
