Team Lead, Payment Risk Operations

Join to apply for the Team Lead, Payment Risk Operations role at Lightspeed Commerce . We’re looking for a Team Lead, Payment Risk Operations to join our Payments team. The role plays an integral part in fraud and loss prevention, merchant credit risk assessment, and team innovation. It involves managing a team of risk analysts to ensure effective monitoring, investigation, and mitigation of payment‑related risks, including oversight of fraud detection, underwriting new accounts, incident management, and compliance with regulatory and internal policy requirements. Are you actively looking for a new opportunity, or just checking the market? You might be in the right place What You’ll Be Doing Participates in making and executing key people management decisions (e.g. hiring, talent development tasks, disciplinary actions, terminations, etc.) Onboarding and training new team members, including developing and owning onboarding plans and training content Lead and supervise a team of risk analysts, providing coaching, feedback, and development support. Oversee daily risk monitoring and investigation activities across all products and payment channels. Act as an escalation point for complex cases, providing timely guidance and decision‑making. Act as incident manager for financial services incidents related to payments risk and fraud. Manage the underwriting of new accounts, ensuring appropriate risk assessments, due diligence, and documentation are completed. Ensure compliance with regulatory, card network, and internal policy requirements across all underwriting and operational activities. Coordinate vacations and time‑off approvals for the team, as well as task distribution, to ensure appropriate service coverage. Lead knowledge‑sharing initiatives, such as post‑mortem reviews, knowledge‑base updates, training, coaching, and leading junior team members. Collaborate with fraud, disputes, onboarding, and compliance teams to resolve cross‑functional risk issues. Support the implementation of new risk tools, systems, and processes. Identify patterns and emerging threats in risk activity and escape insights to management. Contribute to continuous process improvements to strengthen controls and enhance efficiency. Provide reporting and updates on team performance, risk metrics, and operational challenges. What You Need To Bring 5–7 years of experience in payments risk, fraud prevention, or financial operations at a merchant service provider such as a Payments Facilitator or Payments Acquirer. At least 2 years in a supervisory, team lead, or mentoring role. Strong knowledge of payment methods and associated risk/fraud vectors. Hands‑on experience with underwriting, onboarding, and due diligence processes for payments or financial accounts. Familiarity with compliance and regulatory requirements relevant to payments (e.g., AML, KYC, card scheme rules, NACHA, PSD2). Experience with fraud monitoring platforms, transaction screening, or case‑management tools. Proven ability to deliver results in fast‑paced, high‑volume operational environments. Excellent analytical and problem‑solving skills with attention to detail. Effective communicator with strong written and verbal skills in English. Fluency in English as a working language is required for this position. You’ll Enjoy A flexible work environment that empowers you to do your best work (3 days a week in office). A culture that celebrates performance. The chance to make an impact in a team that’s big enough for career growth but lean enough to make your voice heard. Career‑defining opportunities. Benefits Flexible paid time off and remote work policies. Equity options. Contributions to your pension plan. Training opportunities to grow your skills and career. Health and wellness credit. Time off to volunteer and give back to your community. Interest groups, employee‑led networks, social committees, and sponsored sports teams. Computer purchase program (personal Macbook). Enhanced parental leave to support growing families. Location & Salary Markham, Ontario, Canada • Salary: CA$70,000.00-CA$85,000.00 Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Software Development EEO Statement Lightspeed is a proud equal‑opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed handles your information in accordance with our Applicant Privacy Statement. Where to from here? Check out our career page for more information. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. #J-18808-Ljbffr