Representative, Homeowner Care

Are you a skilled repair professional who takes pride in quality workmanship? Do you enjoy solving problems, working with your hands, and ensuring every home meets the highest standards?

We are looking for a hands-on Homeowner Care Representative who excels at diagnosing deficiencies, completing repairs, and delivering exceptional finished products. This role is ideal for someone with residential construction experience who enjoys working independently, using a variety of tools, and taking ownership of repair work from start to finish.

Repairs & Deficiency Work

• Complete a wide range of warranty and deficiency repairs in occupied and unoccupied homes.
• Diagnose construction deficiencies and determine the most effective repair solution.
• Perform repairs including drywall, paint, trim, hardware adjustments, caulking, cabinetry, flooring touch-ups, and general finishing work.
• Ensure repairs are completed professionally, efficiently, and to company quality standards.
• Conduct final quality reviews to confirm repairs meet homeowner expectations.
• Maintain company tools, materials, and work areas in a safe and organized manner.

Home Inspections & Possessions

• Assist with initial homeowner inspections and deficiency reviews.
• Prepare homes for homeowner orientations and possessions.
• Review homes prior to possession to ensure they meet Company Homeowner Care standards.
• Complete all identified repairs resulting from inspections and orientations.

Warranty Service

• Attend service appointments and assess homeowner concerns.
• Determine whether issues are warrantable under the New Home Warranty program.
• Resolve warranty-related repairs directly whenever possible.
• Coordinate specialized trade work when required.
• Ensure all repairs are documented accurately in the service management system.
• Complete follow-up appointments and verify homeowner satisfaction.

Homeowner Care

• Provide professional and courteous service during all homeowner interactions.
• Clearly explain repair scopes, timelines, and warranty coverage.
• Build positive relationships while representing the company in homeowners' homes and communities.

You have

• Minimum 2 years of residential construction, deficiency, finishing, warranty, or maintenance experience.
• Strong hands-on repair skills and confidence using a variety of construction tools and equipment.
• Ability to diagnose and complete drywall, paint, trim, finishing, hardware, and general carpentry repairs.
• Strong understanding of residential construction methods and building systems.
• Knowledge of the New Home Warranty 2-5-10 program is considered an asset.
• Excellent organization and time-management skills.
• Ability to work independently and manage multiple priorities.
• Strong customer service and communication skills.
• Attention to detail and commitment to quality workmanship.
• Proficiency with Microsoft Office and mobile applications.
• Valid driver's licence and clean driving record.

We have

• Great, diverse, authentic people.
• Unlimited career growth opportunities.
• Mentorship from industry leaders.
• Corporate Giving Strategy supporting community development.
• Annual salary reviews and performance bonuses.
• 100% employer-paid benefits.
• Healthcare Spending Account and Employee Assistance Program.
• Educational Assistance Program.
• Flexible "dress for your day" culture.

Salary range: $75,000 - $90,000 per year, based on experience and qualifications

Founded in 1991, Anthem is a team of 850+ people driven by creativity,passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America.

Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use r