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Director, Client Services
2 days ago
Ready to take the next step in your career? Join a global company shaping the future with technology that drives lasting impact. Hypertec is seeking a Director, Client Services to join our Construction team in Montreal, Quebec . If you are motivated, collaborative, and aligned with our values, we would love to hear from you. We believe that how we work is just as important as what we build. Our values reflect the mindset we bring to everything we do: Trust Customer Focus What You’ll Be Contributing: The Director, Client Services is a senior leader responsible for overseeing client relationship strategy, service delivery excellence, and the overall satisfaction and retention of customers within the Construction business unit. This role leads customer engagement initiatives, enhances operational alignment between client needs and internal teams, and drives business growth through strategic account oversight. The Director acts as a trusted advisor to customers, ensures consistent service standards, and supports the division’s revenue and operational objectives. Core Responsibilities: Leadership & Team Management Provide day‑to‑day leadership, coaching, and performance management for the Account Manager to ensure high‑quality client service delivery; Establish team goals, KPIs, and processes to improve client experience and operational efficiency; Foster a culture of proactive communication, accountability, and continuous improvement within the client services function. Client Relationship & Strategic Account Oversight Serve as an executive point of escalation for key clients, ensuring timely issue resolution and long‑term relationship health; Oversee major strategic accounts, ensuring alignment between customer expectations and organizational capabilities; Build and maintain strong relationships with customer executive stakeholders to reinforce trust and partnership. Service Delivery & Operational Coordination Collaborate with construction operations, project management, supply chain, sales, and engineering teams to ensure seamless execution of client projects; Review project status, service levels, and customer feedback to optimize service delivery; Drive continuous improvement initiatives related to communication, service quality, and client engagement workflows. Business Growth & Commercial Support Identify opportunities for upselling, cross‑selling, and expanding Hypertec’s portfolio within existing accounts; Support the President in strategic negotiations, proposal development, and account planning; Analyze client trends, demands, and competitive intelligence to provide strategic recommendations. Governance, Reporting & Strategic Planning Develop client service strategies, annual plans, and performance dashboards for executive review; Establish and maintain standards, policies, and best practices related to customer engagement and service delivery; Participate in leadership meetings and contribute to the strategic direction of the Construction division. What Sets You Apart: Bachelor’s degree in Business, Construction Management, Engineering, or a related field. 7+ years of experience in client services, account management, or operational leadership within construction, infrastructure, or related technical industries; Experience leading teams and managing high‑value strategic accounts; Strong ability to understand construction lifecycles, technical specifications, and project workflows; Exceptional leadership, relationship management, and negotiation skills; Proven ability to analyze issues, develop solutions, and manage complex client situations; Strong business acumen with experience supporting commercial strategy and revenue growth; Excellent communication skills (written and verbal), with experience presenting to executive‑level stakeholders; Proficiency with CRM platforms (e.g., Salesforce, Dynamics, SAP) and reporting tools. An essential component of this position is business travel, mainly to the United States. It is a requirement of this position that the candidate satisfy the applicable criteria set by the US Immigration and Nationality Act for business travel to the United States, which criteria include, for example, the ability to demonstrate that they are a citizen or national of a country that is eligible for the Visa Waiver Program or are otherwise visa exempt. What’s In it For You: Hybrid work model (3 days a week in office), supported by competitive benefits. Comprehensive health benefits that ensure you and your family are covered for a wide range of medical needs. Health Spending Account (HSA). Employer-matched RRSP Program. Paid Floater Days. Our head office will soon relocate to a new, state‑of‑the‑art facility in LaSalle , near the Lachine Canal. Designed to set new standards in sustainability, it reflects our commitment to responsible growth and innovation. Immerse Yourself in the Hypertec Journey: You think you are the right candidate for this role? We can’t wait to meet you We look beyond the CV to discover real potential. Hit “Apply” and let’s discover it together About Hypertec Founded in 1984, Hypertec empowers innovators to push boundaries and lead their industries through transformative technology. Through our five divisions—High Performance Compute & AI, Data Center Construction, Health, Custom Manufacturing, and Solutions Partner—we help clients turn complex challenges into opportunities for sustainable growth. Trusted by leaders in AI, financial services, media & entertainment, healthcare, and the public sector, we serve clients in over 80 countries. Recognized globally for innovation and sustainability, including our revolutionary immersion‑born servers, we continue to deliver technology that makes a lasting difference. Hypertec is an equal opportunity employer. Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic. #J-18808-Ljbffr
