Customer Relations Officer Kimberley

5 days ago

kimberley, regional district of east kootenay, Canada Placements24 Full-time $32,000

Customer communication and complaint resolution define this Customer Relations Officer role with WhatJobs Direct in Kimberley, using a hybrid work model.

WhatJobs Direct seeks a proactive, detail-oriented officer to support positive customer experiences. You will manage inquiries, build relationships, communicate professionally, and coordinate customer needs with internal departments. The position combines office-based collaboration in Kimberley, Northern Cape, with remote flexibility.

Key Responsibilities:

  • Manage and resolve inquiries, complaints, and customer issues promptly
  • Build lasting relationships through effective customer communication
  • Liaise between customers and internal departments
  • Maintain detailed CRM records of customer interactions
  • Follow up proactively after resolutions

Requirements:

  • Proven customer service or customer relations experience
  • Excellent verbal and written communication skills
  • Strong negotiation and conflict resolution abilities
  • CRM software and office application proficiency
  • Ability to commute to Kimberley, Northern Cape

Bring empathy, CRM proficiency, and conflict resolution skills to strengthen customer relationships for WhatJobs Direct in Kimberley.

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