Home Cleaner

Home Cleaner

Home Cleaner Reports To: Executive Director
Program: Better at Home – Mayne Island
Type: Part-Time
Salary Range: $40/hour

Nature of Contract

Better at Home is a provincial program that provides non-medical services to help seniors continue living independently in their homes. MIALS operates the Better at Home program for Mayne.
Home Cleaners provide light housekeeping services in teams of 2 cleaners to older adults living independently. This role supports seniors’ dignity and safety by helping maintain clean and manageable home environments.

Home Cleaners

• Follow service guidelines
• Maintain boundaries and confidentiality
• Document each visit
• Report concerns immediately to the Executive Director

This role does NOT include: Personal care, medication assistance, engagement in medical decisions, or heavy/deep cleaning.

Key Responsibilities

1. Light Housekeeping Services

• Clean only tasks permitted through Better at Home (dusting, vacuuming, sweeping/mopping, kitchen & bathroom surfaces, changing bedding, dishes, tidying)
• Follow each client’s Personalized Housekeeping Preferences
• Agree on scope of work with the client at the start of each visit
• Leave spaces and belongings in the same location
• No moving heavy items or breakables
• Maximum of 4 rooms per client/cleaning session which cannot include basements, crawl spaces, garages or attics.

2. Professional Conduct, Safety & Boundaries

• Maintain appropriate communication and professional boundaries
• Stop service if unsafe and notify the Director immediately
• Use PPE as required (provided by MIALS)
• Comply with WorkSafeBC safety requirements

3. Documentation & Client Satisfaction

• Complete a Client Visit Record & Satisfaction Form
• Completed forms are placed in a sealed envelope provided by MIALS
• Record start/end time and mileage – Submit monthly by the 25th

4. Communication

• Connect with Program Director if issues arise or safety concerns are observed
• Maintain strict confidentiality at all times — verbal, written, and observed
• Note Difficult Interactions or Safety Concerns to Director
• Work within a Missing Item Procedure if a client reports a missing item:
• Difficult Interactions or Safety Concerns will be addressed with the program coordinator or Director.
• Cleaners must report observations of clients’ welfare where appropriate

5. Collaboration

• Participate in intake visits when asked
• Provide observations of home layout and safety considerations
• Work cooperatively with the MIALS Coordinator and Bookkeeper for schedules and invoices

Qualifications

Required

• Housekeeping or residential cleaning experience
• Reliability, punctuality, and attention to detail
• Respect for boundaries and confidentiality
• Ability to work independently
• Clear Criminal Record Check (Vulnerable Sector)
• Professional, respectful communication with seniors
• Have your own vehicle that is in good working order

Assets

• Experience working with older adults
• Nonprofit or community-based program experience
• Knowledge of safe, environmentally responsible cleaning practices

Working Conditions

• Work occurs in private homes across Mayne Island. Travel required; mileage reimbursed at funder rate
• PPE provided and must be used when required
• Cleaners use their own cleaning tools
• Cleaning products are supplied by MIALS
• Approved hypoallergenic and environmentally friendly products only