FOOD SERVICE SUPERVISOR
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Tim Hortons in Fort Frances, Ontariois currently looking for a Full-time Supervisor with Previous Customer service Experience with open availability.
The duties and responsibilities include, but are not limited to:
- Leads by example and demonstrates the importance of treating every team member and guest with respect
- Reacts immediately to issues requiring attention during the shift
- Provides ongoing, specific direction to team members
- Encourages an exciting and fun work environment while motivating team members to meet goals
- Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)
- Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership
- Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members
- Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations
- Complies with and enforces all Tim Hortons operating standards
- Ensures that all product and packaging is properly merchandised and stocked
- Responsible for shift cash procedures
- Assists the Restaurant Manager in driving sales and transactions during their shift
- Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc
- Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents
As a qualified candidate, you fulfill on the following criteria:
- Secondary(High) School Graduation Certification or Equivalent
- Demonstrate a passion and energy for guest service and creating friendly, fast, and exceptional guest experiences
- Enjoy working with a successful team in a safe environment
- Have a strong work ethic and are committed to your team, ensuring a clean and organized environment that exceed our guests’ expectations
- Has a presentation level that is consistent with providing an exceptional guest experience
- Minimum 1 year Customer service Experience is required and we will provide the necessary training.
Physical Demands:
- Walking and standing for long periods of time
- Is able to lift and carry up to 20 kg / 45 lbs
As part of our team we offer you:
- Comprehensive training
- Medical & Dental Benefit Program
- Incentive, recognition, & discount programs
- Team Tim Hortons Scholarship Program
- Advancement opportunities
- Free uniforms
- Flexible schedules
- Community involvement
Start Date: As soon as possible
Number of Positions- 4
Salary: $19.10 (negotiable based on experience)
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