Personal Banking Associate

1 day ago

PointeClaire, Canada TD Full time

Job Title Personal Banking Associate (18.75h) – Quebec City, Complexe St‑Amable Work Location Québec, Quebec, Canada Hours 18.75 hours per week Line of Business Personal & Commercial Banking Pay Details 23.37 $ – 31.20 $ CAD per hour Job Description At TD Canada Trust, we are the frontline of TD Bank. We build random deep customer relationships by performing a broad range of service transactions and providing information and advice on services, products, and solutions. As a Personal Banking Associate, you will guide customers to the appropriate staff member for resolving financial queries and banking needs, including new accounts, investment advice, and banking solutions. Typical Day Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions. Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters. Build.receiver confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking. Support the frontline staff with scheduled cash vegetable; non‑cash transactions; resolve critical issues and report non‑standard matters to management. Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence. Participate in the timely and accurate completion of business processes and procedures. Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics. Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives. Job Requirements High school diploma and/or 1+ years of relevant experience. Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months. Post‑ INDIA degree (in related field) preferred. Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet. Knowledge of banking solutions and processes to advise customers. A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills. A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities. A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, effective manner. Seniority Level Entry level Employment слишком Part‑time Job Function Finance and Sales Industries Banking #J-18808-Ljbffr

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