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Technical Account Manager

3 months ago

Ottawa, Canada Dr. Kraus & Cie. KG Full time

Description

Company Overview:

Augmentt is a leading provider of SaaS Management and Security solutions designed specifically for Managed Service Providers (MSPs). Augmentt’s platform empowers MSPs to optimize their clients’ SaaS usage, improve security posture, and drive operational efficiency. With a focus on innovation and customer success, Augmentt is committed to helping MSPs thrive in a rapidly evolving digital landscape.

Position Overview:

Augmentt is seeking a highly skilled and customer-focused Technical Account Manager to join our growing team. The Technical Account Manager will serve as the primary point of contact for assigned customers, providing technical expertise, strategic guidance, and proactive support to ensure the successful implementation and utilization of Augmentt's solutions. The ideal candidate will possess strong technical acumen, excellent communication skills, and a passion for delivering exceptional customer experiences.

Roles and Responsibilities:

1. Customer Relationship Management:

- Serve as the main point of contact for assigned customers, building strong relationships and understanding their unique business needs.

- Act as a trusted advisor, providing technical guidance, best practices, and strategic recommendations to optimize the use of Augmentt's solutions.

2. Technical Expertise:

- Demonstrate a deep understanding of Augmentt's products and services, including cloud optimization solutions and associated technologies.

- Collaborate with customers to assess their technical requirements, troubleshoot issues, and propose solutions that align with their goals and objectives.

3. Coordinate Solution Implementation and Onboarding:

- Coordinate the implementation and onboarding process for new customers, ensuring a smooth transition and successful adoption of Augmentt's solutions.

- Coordinate technical support and guidance during the setup and configuration of Augmentt's software, addressing any technical challenges or customization needs.

4. Proactive Support and Problem Resolution:

- Proactively monitor customer environments, identifying potential issues or opportunities for improvement.

- Work closely with internal teams, including product development and support, to address customer concerns and drive resolution in a timely manner.

5. Account Growth and Renewals:

- Identify opportunities for upsell and cross-sell within assigned accounts, working collaboratively with sales and marketing teams to drive revenue growth.

- Ensure customer satisfaction and retention through regular communication, account reviews, and value-based engagements.

Qualifications:

- 3+ years of experience in a technical account management or customer-facing role, preferably in the software or technology industry.

- Strong technical background with proficiency in cloud computing, SaaS applications, and IT infrastructure.

- Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.

- Proven track record of building and maintaining successful customer relationships.

- Ability to prioritize and manage multiple tasks in a fast-paced environment.

- Experience with CRM systems, such as Salesforce, is preferred.

- Competitive salary and benefits package.

- Opportunities for professional growth and development.

- Collaborative and innovative work environment.

How to Apply:

To apply for the Technical Account Manager position at Augmentt, please submit your resume and cover letter outlining your relevant experience and why you're interested in joining our team.

Augmentt is an equal opportunity employer and is committed to diversity and inclusion in the workplace.

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