Technical Solutions Consultant

4 weeks ago

Montreal, Canada Lightspeed Commerce Full time

Join to apply for the Technical Solutions Consultant role at Lightspeed Commerce . We are seeking a highly skilled and motivated Technical Solutions Consultant to join our dynamic team. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This role is based at our Montreal HQ with 3 days in office with the team. What You’ll Be Doing Account Executive Support: Proactively scope the technical solutions needed to address customer requirements, assess customers’ met and unmet needs, recommend optimal solutions and support while collaborating with our Account Executive Team. Strategic Account Management: Work with Strategic Account Managers to prevent churn and ensure satisfaction and expansion of strategic accounts. Trade Shows: Install hardware/network, set up the system for trade shows, represent the company and engage potential clients and partners. Competitor Knowledge: Maintain deep knowledge of competitors’ products and strategies to position our solutions and conduct deep dives on local competitors to enable our sales reps. Product Expertise: Serve as the top expert on our hardware, software, integrations and APIs, providing in-depth technical knowledge to stakeholders. Partnership Demos: Conduct Tier 1 Partnership demos to facilitate new partner contracts and strengthen existing relationships. RFPs and RFIs: Be the technical point of contact for RFPs and RFIs and collaborate with other departments to gather necessary information. Demo Stations and Demo Accounts: Ensure the upkeep and functionality of demo stations in our offices for seamless demonstrations. Implementation and Pro‑Services Collaboration: Work closely with implementation and professional services before and after closing deals to ensure a smooth handover and successful deployment. What You Need To Bring Demonstrated sales and presentation experience. Previous experience with Cloud SaaS ecosystem technologies in hospitality. Tech savvy and comfortable with new technologies. Strong knowledge of the Retail industry; retail experience highly appreciated. Fluency in English as a working language. Excellent communication skills, speaking to technical and business audiences. A great team player and ability to create strong relationships. Basic understanding of API is a bonus. You’ll Enjoy A flexible work environment that empowers you to do your best work. A culture that celebrates performance. The chance to make an impact in a team that’s big enough for career growth but lean enough to make your voice heard. Career‑defining opportunities. Benefits Flexible paid time off and remote work policies. Equity options. Pension plan contributions. Training opportunities. Health and wellness credit. Volunteer time off. Employee‑led networks and social committees. Computer purchase program for a personal Macbook. Enhanced parental leave. Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier‑free workplace. #J-18808-Ljbffr

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