AI Engineer

AI Engineer We are Siena, the first intelligence layer for customer experience. We're building an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions. Siena doesn't just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human. We’re transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better. About The Role We're looking for an AI Engineer to join our growing AI team. Your mission is to use Large Language Models (LLMs) and other AI technologies to elevate the capabilities of Siena’s products. This role is for someone who loves exploring the edges of what's possible with ML technology and applying these innovations in practical, impactful ways. What You’ll Achieve Lead the development and experimentation of new AI features. Successfully integrate and deploy new AI technologies into our core product, enhancing our customer service solutions. Work closely with cross‑functional teams to ensure timely delivery of AI‑driven product features. Keep abreast of the latest developments in AI, especially in LLMs, to ensure Siena AI remains at the cutting edge. Skills You’ll Need to Bring Substantial experience (3+ years) in building AI products using LLMs, embeddings, or other ML natural language technologies. Holistic problem‑solving skills, turning complex problems into elegant, business‑oriented solutions. Strong communication skills, capable of conveying intricate technical ideas clearly and collaborating effectively with engineering peers and non‑technical team members. User‑centric mindset, prioritizing projects based on business impact and how they affect real people. Nice to Haves Familiarity with our tech stack (React, TypeScript, Node.js, Postgres) or similar technologies. Experience with data pipeline technologies like Spark, DBT, etc. Broad understanding of system architecture, from user interfaces to data models. Background or interest in fields outside of technology, reflecting our belief in diverse perspectives. Join Our Team At Siena AI, we’re looking for talented individuals from various backgrounds to reflect the diversity of our global customer base. If you’re passionate about AI and eager to contribute to a team making a real difference, we’d love to hear from you—even if your experience doesn’t perfectly match every point in this description. Why Siena Meaningful impact. Your work directly shapes our product and company. Globally distributed team working at the bleeding edge of CX and AI. Great salary plus the opportunity for equity or stock grants. Learning budget. If you’re growing, so are we. The thrill of building something new. Join us at a stage where your contributions matter most. AI‑fluency. Make AI your second nature. Tackle unsolved problems. We’re redefining how customer experience will look in the next decades. Position: Mid‑Senior level | Full‑time | Engineering & IT | Industry: Technology, Internet. Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr