Software Engineering Manager

Join to apply for the Software Engineering Manager role at IrisCX Who We Are IrisCX is a dynamic software startup spread across Calgary, Toronto, Vancouver, and Ottawa. We are looking for a Data Scientist to join our team to help push the boundaries of Visual Customer Experience. We’re a SaaS company backed by one of North America’s most successful seed‑stage investors, and we are keying up for a year of explosive growth. If you are looking for a hockey stick growth curve, you’ve found it. We are a Google Accelerator alumnus and we have key partnerships in place with AT&T and Masco. Our company is headquartered in Calgary and our team is spread across Canada’s major cities. We are a company that challenges our customers to think differently about the way they work, we approach our work differently, too. We respect and trust our team – our asynchronous culture allows our team to build their schedule around their life, not the other way around. About The Job We’re looking for an experienced and gritty Software Engineering Manager to drive improvements to our platform and help us set a superior performance standard. We want to hear from you are able to answer ‘Yes’ to at least four of the following: You are an excellent communicator, and able to negotiate complex conversations with scattered stakeholder audiences. You are a player‑coach who is still interested in honing your technical and leadership skills while helping your team develop cutting‑edge technology. You are comfortable operating in a cross‑functional team interfacing with executive leadership, and translating business objectives into concrete technical requirements. You are a technical and architectural leader in your space, and you are continually learning new disciplines. You have an in‑depth or on the path to learning the best DevOps and DevSecOps practices. You are continually preaching defensive programming, and you are capably codifying best engineering practices. What You’ll Be Doing Own development of new products and services end-to-end. Provide technical direction within your team. Establish and execute short and long‑term architectural roadmaps for the business. Continue to innovate on the framework to support delivery programs worldwide. Manage a development team focused on creating complex back‑end infrastructure and integrations. Drive continual improvements to the efficiency and flexibility of the business platform while keeping an extremely high bar for customer trust, performance, and availability. Your Background Bachelor’s Degree in Computer Science or a related field. Equivalent experience to a Bachelor’s degree based on 3 years of work experience for every 1 year of education. 8+ years of professional experience in software development/management. Computer Science fundamentals in object‑oriented design. Computer Science fundamentals in data structures. Computer Science fundamentals in algorithm design, problem‑solving, and complexity analysis. Preferred Qualifications Deep hands‑on technical expertise (TypeScript+NodeJS, DevOps, GCP, CloudRun, MySQL, PHP+Laravel, ReactJS). Excellent verbal and written communication skills. Strong business and technical vision. Strong analytical skills with a passion for working with structured data sets. Ability to handle multiple competing priorities in a fast‑paced environment. A deep understanding of software development in a team, and a track record of shipping software on time. Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions. Tech Stack ReactJS Apollo/Graphql Typescript Vue.JS PHP/Laravel NodeJs/Express/Typescript GCP/AWS Pub/Sub/Kafka/RabbitMQ or similar Third‑party integrations: Twilio, oAuth, Salesforce, JIRA, Confluence, Git Benefits Competitive salary Work from anywhere Unlimited vacation policy Full medical coverage Company issued laptop, equipment Wellness spending allowance and phone stipend Employee stock option plan Together we’re building a culture that embraces diversity and learning, humility and excellence. IrisCX is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. We understand that a person with a disability may need accommodation and we endeavour to provide reasonable accommodations where possible. If you require accommodation please contact Apply now #J-18808-Ljbffr