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TD Merchant Solutions Account Manager
41 minutes ago
TD Merchant Solutions Account Manager - National Accounts 2 days ago Be among the first 25 applicants Work Location: Toronto, Ontario, Canada Hours: 37.5 Line Of Business: TD General Pay Details: $81,600 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Department Overview TD Merchant Solutions (TDMS) is a unique business within Business Banking at the forefront of many emerging trends in the financial industry, such as e-commerce, payments innovation, and strategic partnerships. TDMS provides reliable, flexible, and easy to use e-commerce and Point of Sale (POS) card payment solutions to small business, commercial, and corporate clients of TD Bank. TDMS is the only Canadian fully bank-owned and operated merchant acquirer, managing all debit and credit card transactions for our merchants from authorization through to clearing and settlement. This end-to-end capability is a competitive advantage for TD, uniquely enabling the bank to meet more of the financial needs of our Business Banking clients. Position Overview The Account Manager is an important merchant-centric sales and relationship management role within TD Merchant Solutions. TD Merchant Solutions is focused on delivering solutions for merchants to succeed and to double the number of fully franchised Merchant & Business Banking clients at TD – our key business strategy in support of our growth mandate. Job Description As a key member of the TDMS National Accounts team, the Account Manager will be accountable for portfolio management and acquisition of a portfolio of Mid-Market accounts within TD Merchant Solutions. The Account Manager will build relationships with customers within the portfolio, from day-to-day contacts through to C level executives, with a focus on retention strategies and revenue growth, working in collaboration with key TD Business Banking Partners for new acquisition opportunities. Job Requirements Responsible for portfolio growth objectives including seeking new sales and cross-sell opportunities with Banking partners and existing Merchants to build stronger engagement Work closely with stakeholders within the TDMS team (i.e. Product & Pricing, Solution Consultants, Credit, Client Delivery, etc.) in support of the overall business strategy while delivering superior merchant experience results Demonstrate TD's commitment to being a client centric institution where Merchant Experience is a priority Build and develop meaningful relationships with key Bank Partners (i.e. Securities, Commercial National Accounts, Asset Based Lending, Auto Finance, etc.) to drive new merchant acquisition for TDMS and to fully franchise existing merchant relationships across the Bank Retain and grow profitable merchant relationships to meet business goals Work quickly to address and resolve merchant issues Show a deep understanding of customer needs; provide advice and present relevant opportunities and payment solutions Become an expert in Payments and the competitive landscape to act as an advisor to clients ensuring they are kept abreast of what is happening in the payments industry Key Attributes Skillful communication (written and verbal), negotiation, and partnership skills to balance stakeholder input while remaining objective and resilient to reach the right outcomes Strong business acumen with proven Sales (preferably Software, Services, and Payments related Sales) and Relationship Management experience and highly motivated to achieve results Strong analytical and organizational skills with the capacity to work in a fast-paced environment, manage multiple deadlines and priorities, and identify/assess risks and issues Previous experience working in Merchant Solutions, Payments, in a client-facing capacity Bilingual (French/English), verbal and written is beneficial Additional Information Some flexibility to work extended hours as needed to support customers Travel to Merchant/client offices will be required including coming into the office from time-to-time based on business needs Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr
