User Support and Training Officer

3 days ago

Montreal, Canada Personnel Alter Ego Full time

This medical company, located in downtown Montreal, is looking for a User Support and Training Officer for its information technology department, for a temporary mandate of at least 3 months. The incumbent is responsible for providing user support and resolving technical issues. He or she also plays an important role in the training of the systems and applications used. Responsibilities Provide computer support to users; Diagnose and resolve issues related to software, hardware, and network connectivity; Manage the ticketing system to track, prioritize and resolve support requests; Participate in the development and implementation of training programs; Train users on the use of systems, office automation applications and business applications; Create and update documentation and user guides; Collaborate with other members and teams to improve products, services, procedures, etc. Requirements Degree in computer science, information technology or a related field; Between 3 to 5 years of experience in a similar position; Fluency in French; Ability to perform 2% of tasks in English; Proficiency in the Windows operating system and common office applications (Microsoft Office suite, Microsoft Dynamics, etc.); Experience with ticketing systems (C2, Jira, etc.); Experience in writing documentation and user guides. Skills in demand Excellent organizational and priority management skills; Ability to work independently and as part of a team; Customer service and problem‑solving focused; Good interpersonal skills, courtesy and sociability. You want a short challenge that will allow you to showcase your resourcefulness and your desire to help your peers? Give us the privilege of getting to know you #J-18808-Ljbffr

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