Housekeeping Manager

6 days ago

osoyoos, regional district of okanagan similkameen, Canada Spirit Ridge Full-time

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Reporting to the Executive Housekeeper, the duties and responsibilities are as follows:

Assists Executive Housekeeper in directing the activities of the housekeeping department and furnishing exemplary daily cleaning service to guest rooms and all other areas of the hotel.
Manage and coordinate a team of room attendants, assistant managers, supervisors, houseperson’s, public spaces attendants, pool attendants and night cleaners.
Be a hands on/visible leader to support laundry & housekeeping staff in their duties to ensure all common areas and rooms meet our resort guest standards.
Act as a resource for all team members in the hotel when addressing any housekeeping cleanliness issues in the hotel.
Assist in resolving guest complaints and ensuring the guests’ needs are exceeded.
Assist Front Office to oversee any emergency situations that may take place during the shift.
Assist in training, performance reviews, scheduling, payroll / daily sales and labour and maintaining supplies at the direction of the Executive Housekeeper.
Maintain a high level of professionalism, providing exceptional guest service.
Display a positive attitude, maintain enthusiasm, and celebrate success within a lively department environment.
Trains, supervises, motivates and coaches Housekeeping managers, supervisors and Attendants, in addition to maintaining daily operations manual and expectations with consistency and fairness
Audit the work of housekeeping staff and provide regular feedback and coaching in performance.
Liaise with maintenance team members on a regular basis to ensure upkeep of the property is maintained as well as housekeeping and laundry equipment.
Some cleaning of rooms may be required as needs dictate.

Qualifications:

Minimum of 2 year progressive experience in a hotel housekeeping department required in a luxury hotel environment preferred.
A university degree or college diploma is required in hospitality management, hotel management or business management. Other post-secondary education is acceptable if combined with cleaning supervision experience.
Previous experience cleaning rooms alone and not as a team.
Proficiency in Microsoft Office programs, as well as Internet systems.
Previous experience training new colleagues in a housekeeping department.
Must be a self-starter with demonstrated leadership ability fostering a positive team environment
Professional, well organized, with excellent attention to detail.
Strong Interpersonal skills required.
A polished approach to guest service and colleague interactions
A passion for Guest Services and the proven ability for consistently anticipating guest needs.
Must be flexible to work as business levels dictate, including evenings and weekends. Ability to stand and walk for long periods of time.
Moderate lifting is required in the role when assisting team members.

Source: Hospitality Online

Housekeeping Manager

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