Claims Agent
4 days ago
Job Summary
The Claims Agent is responsible for providing claims management services in order to minimize costs and losses to the Company. The incumbent investigates accidents, incidents, claims, and complaints involving third parties, injuries, and damages to property, in order to discover the facts and assess the extent of liability and the quantum. The role represents the Company at Small Claims Court and other administrative and specialized tribunals. Furthermore, the role is accountable for applying sound, current adjusting principles in dealing with claims for and against the Company as well as locating, engaging and supervising experts and independent adjusters, when required for claims handling and litigation purposes.
Main Responsibilities
Investigate and report on risks and claims resulting from accidents and incidents involving injuries, fatalities or property damage to the Company or third parties
Determine when the assistance of experts, appraisers, or adjusters is required as well as engage and supervise such assistance
Negotiate with third parties, insurance companies, independent adjusters and outside counsel on the settlement of claims or recommend disposition of claims
Keep apprised of legislation changes, case law and adjusting and insurance trends (including insurance policies) that may affect claims handling as well as changes in railway operations, procedure, and policy
Assist and educate Company personnel in reporting accidents in a timely manner, including the necessary information required that affect the Company
Work with Company solicitors in preparing for and during trial
Liaise with outsourced legal counsel in preparation for and during trial
Attend administrative and specialized tribunals as a representative of the Company, to give evidence or obtain information
Represent the Company at Small Claims Court
Liaise with third parties, their insurers, and their representatives, in cases where the Company may be liable for damage caused by CN's Contractors, and for which insurance coverage may be available
Working Conditions
The role has standard working conditions in an office environment with a regular workweek from Monday to Friday and is eligible to participate in CNs hybrid work policy. The role may be required to work overtime as needed. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and stress due to dealing with fatalities, serious injuries, extensive property damage and operating in an adversarial environment. The role must be available 24/7 on-call to respond to emergency situations and evacuations. The role requires minimal travel (up to 20%) within Canada and the United States (U.S.).
Requirements
Experience
Claims Handling and Adjusting
Minimum 5 years of experience in claims handling and adjusting
Education/Certification/Designation
High School Diploma or General Educational Development (GED)
College Diploma
Any designation for these above would be considered as an asset
Competencies
Applies critical thinking
Knows the business and stays current on industry needs
Demonstrates agility and drives change
Collaborates with others and shares information
Sets direction and inspires others
Communicates with impact
Identifies needs and finds solutions to create value for all stakeholders
Technical Skills/Knowledge
Thorough knowledge of adjusting principles, standards, and insurance policy interpretation
Knowledge of claims management, investigative procedures, and negotiation techniques
Sound knowledge of civil liability principles in material damage and bodily injury claims, motor vehicle accidents liability schemes, as well as some knowledge of relevant Federal, Provincial and Municipal statutes and by-laws relating to railway operation
Knowledge of claims in the context of transportation
Working knowledge of accounting and financial reporting for analysis of complex claims
Knowledge, proficiency and the ability to work and learn about various computer programs including Systems, Applications and Products (SAP), Ariba, Microsoft Office, Graphic Information System (GIS), and Borealis
Knowledge of Canadian Rail Operating Rules, CN's General Operating Instructions, safety rules and regulations
Any knowledge for any of the above would be considered as an asset
About CN
CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada's Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver results.
At CN, we are dedicated to building North America's safest, most inclusive and sustainable railroad, which includes reflecting the communities in which we operate. Research shows that candidates from underrepresented groups often don't apply unless they feel they fit the job posting at 100%. Even if you don't see yourself in every job requirement listed in a posting, we still encourage you to apply. If you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations), please reach out to our team at .
As an equal employment opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, and other protected status as required by applicable law. We thank all applicants for their interest, however, only candidates under consideration will be contacted. Please monitor your email on a regular basis, as communication is primarily made through email.
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