Business Development Associate
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(Location) is currently seeking a Business Development Associate to join our team of customer focusedprofessionals within our high volume and process-driven dealership.
KeyAccountabilities & Objectives:
- Manage incoming internet and phoneinquiries and proactively pursue additional customer leads
- Set appointments for customers tocome in and meet with sales
- Listen and be attentive to customerneeds and prioritize in order to provide assistance to the customer andprovide the sales consultant with a proper qualified lead
- Provide superior customer serviceand achieve highest degree of customer satisfaction
- Work closely in partnership withsales consultants and management to provide qualified leads and detailedinformation on customer requirements
- Maintain a high Customer Service Experienceindex score
- Respond to customer complaints andfollowing established concern resolution process
- Assist fellow team members whenrequired
- Communicate escalated customerconcerns to appropriate manager when required
- Provide feedback to management andmaintain open communication on concerns, suggestions, requirements etc.
Skills Profile:
Energizedby challenges; driven to improve efficiencies, learn and grow
Proactive self-starterwith a desire for accountability
Passionfor delivering a consistently exceptional customer experience
Operateswith the highest level of integrity
Exceptionalinitiative, high energy and positive attitude
Processdriven with impeccable organization and prioritization abilities
Exceptionalproblem solving and conflict resolution skills
Impeccablefollow-through and commitment to building and cultivating relationships
Establishexcellent “One Dealership” relationships with other departments to help deliveron our customer promise
Special Requirements:
MinimumHigh School Diploma
PostSecondary Education Preferred
Strongtechnical skills including MS Word, Excel, PowerPoint, Outlook
Why We’re Awesome:
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Employee and Family Assistance Program
- Collaborative work environment & group support
Sherwood Park Toyotais an equal opportunity employer which values diversity in the workplace.If you require accommodation in order to participate in the hiring process,please contact us at or payroll @sptoyota.com to make your needs known in advance.
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