Solutions Engineer
3 weeks ago
About UsAt DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works It can resolve customer issues end-to-end, detect carrier problems, perform investigations, issue return labels, refunds, replacements, and do all of this proactively before the customer even notices the issue. Some of the select customers that have joined us on this mission are: On, Holland & Barrett, Cozey, Caraway, MyTheresa, Clarins, Air Up, Universal Music Group, Huda Beauty... We are a committed team of like-minded people who believe in the product we are building as well as the vision behind it. Each in our own bubble of autonomy and responsibilities, we take ownership of our contribution. But the magic happens when we collaborate as a team and make all those pieces fit together. DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care. About the Role Solutions Engineers at DigitalGenius work in close partnership with our Customer Success Managers to ensure the successful enablement and adoption of our product across their shared portfolio of customers. This role focuses specifically on supporting our US accounts. Solutions Engineers are responsible for implementing and optimizing our product throughout the post-sales customer lifecycle. This includes integration, configuration, deployment, training, monitoring, and troubleshooting. Key responsibilities include: Joining recurring customer calls to maintain a deep understanding of their business processes and technical environments in order to deliver effective solutions.Building, integrating, and optimizing customer service automations using our Visual Flow Builder.Developing platform integrations by coding in Node.js or Python via AWS Lambda.Managing technical support responses and escalations to ensure timely issue resolution.Continuously improving implemented solutions to maximize product value and impact.Training customers on how to build, update, and manage their automation processes using our platform.Identifying and communicating product enhancement opportunities to our Product Back-End and Front-End teams. Required: Strong organisational and project management skills Experience building automated process flows Excellent communication, critical thinking & analytical skills Experience working with APIs and developing integrations Coding experience (Python and/or Preferred: 2+ years of experience within the SaaS industry Experience working with Customer Service CRMs (e.g. ServiceCloud, Zendesk, Freshdesk, Gorgias, Kustomer) Experience working with OMS systems (e.g. Shopify, CommerceCloud, Magento) Interest in AI and Machine Learning concepts Competitive Salary Generous vacation time (25 days) Yearly "DG Recharge Week" in addition to annual leave allowance Environment to develop your skills without bureaucracy or red tape Monthly fitness stipend of $210 Ongoing subscription to Mental Health Support Platform #J-18808-Ljbffr
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Solutions Engineer
1 week ago
, , Canada Mako Financial Technologies Full timeJoin to apply for the Solutions Engineer role at Mako Financial Technologies Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back‑office procedures with smart automation and great...
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Solutions Engineer
1 week ago
, , Canada Gravity Full timeAbout Gravity Gravity is the platform public agencies use to manage budgeting, automate financial reporting, and meet compliance with confidence. From Annual Comprehensive Financial Reports (ACFR) to Budget Books to GASB disclosures, we give teams the tools to move faster, work smarter, and build public trust. About the role As a Solutions Engineer, you’ll...
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Solution Engineer
3 weeks ago
New Canada, NS Velocity Tech Full timeSolutions Engineer / Senior Solutions EngineerVelocity Tech has partnered with a leading AI-powered search platform provider that is transforming how organizations access and leverage information. Their technology empowers employees to instantly retrieve, analyze, and act on business-critical knowledge across structured and unstructured data sources....
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Solutions Engineer
3 weeks ago
, , Canada Qualified Full timeQualified is the Agentic Marketing Platform for B2B companies. With Piper the AI SDR Agent, Qualified offers a whole new way to grow inbound pipeline. Piper operates across both the website and email, working to engage website visitors, capture leads, and convert buyers into pipeline around the clock. Hundreds of the world’s leading brands—including...
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Solutions Engineer
3 weeks ago
, , Canada DigitalGenius Full timeAbout Us At DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations. DG is for the passionate, the curious, and the overachievers. We thrive by exceeding expectations, not because we have to, but because we care. About The Role Solutions Engineers at...
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Principal Solutions Engineer
1 week ago
, , Canada Twilio Full timeAt Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no...
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Solutions Engineer
4 weeks ago
, , Canada TrendMicro Full timeTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information across enterprises, governments, and consumers.Fueled by decades of security expertise, global threat research, and continuous innovation, Trend harnesses AI to protect organizations and individuals across clouds, networks, devices, and endpoints.The...
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Solutions Engineer
2 weeks ago
Canada DigitalGenius Full timeAbout UsAt DigitalGenius (DG), our mission is to make online shopping a seamless experience. We believe we can achieve this using conversational AI and deep integrations.While most chatbots only cause frustration, we have built an e-commerce chatbot that actually works It can resolve customer issues end-to-end, detect carrier problems, perform...
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Salesforce Solution Engineer
3 weeks ago
, , Canada NeuraFlash Full timeAt NeuraFlash, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer...
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Solutions Engineer
4 weeks ago
, , Canada Ashby Full timeAs a Solutions Engineer at Ashby, you’ll be at the forefront of our sales efforts with our customers, partnering closely with Account Executives to secure both the technical and commercial win. Your goal with each customer is to show how Ashby supports their unique needs, and highlight how our platform can transform the way they hire. To do this...
